Job Description
Experienced Medical Receptionist / Administrator – Specialist Practice
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The Melbourne Gut Clinic – East Melbourne VIC
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Experienced Medical Receptionist / Administrator
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Full Time | The Melbourne Gut Clinic | East Melbourne
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About us
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The Melbourne Gut Clinic is a busy specialist gastroenterology practice providing high-quality, patient-centred care. Our team includes
gastroenterologists,
allied health practitioners and an experienced administration team working together to provide patients with a professional, supportive and well‐organised experience.
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About the role
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We are looking for an experienced Medical Receptionist / Administrator to join our team.
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This is a varied role within a busy specialist practice and would suit someone who is confident managing patients, phones, appointments and medical administration while working closely with our Practice Manager, specialists and administration team.
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Key responsibilities
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Welcoming patients and managing patient flow through the clinic
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Answering incoming telephone calls and assisting with patient enquiries
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Booking, changing and coordinating patient appointments
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Managing emails and routine patient correspondence
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Processing patient registrations and maintaining accurate patient records
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Taking payments and assisting with billing and Medicare administration
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Processing and managing specialist referrals
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Supporting doctors during consulting sessions
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Coordinating endoscopy bookings, theatre lists and associated patient paperwork
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Liaising with
gastroenterologists,
hospitals, general practitioners and other healthcare providers
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Managing cancellations, waiting lists and appointment availability
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Processing and directing incoming correspondence and clinical information appropriately
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Ensuring patient information and documentation are handled accurately and confidentially
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Supporting the wider administration team to keep the clinic running smoothly
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About you
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We are looking for someone who is experienced, capable, friendly and comfortable working in a busy medical environment.
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We would love to hear from you if you have:
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Previous experience working in medical reception or administration within a specialist medical practice
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A warm, caring and qualified approach to patients
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Strong communication skills with the ability to make people feel comfortable and well looked after
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Experience with medical billing, Medicare and appointment management
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Excellent attention to detail and an understanding of the importance of accurate medical records
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Strong organisational skills and the ability to manage competing priorities
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Confidence communicating with patients, doctors, hospitals and other healthcare providers
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An understanding of patient confidentiality, privacy and professional discretion
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The ability to work independently while also contributing positively to a collaborative team
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A proactive and helpful approach to your work
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Good general computer skills, including Microsoft Office
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Previous experience in gastroenterology or another specialist medical practice would be highly regarded
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Experience using Xestro practice management software would also be highly regarded
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What we offer
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You will be joining a supportive and collaborative specialist practice with a strong focus on patient care.
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We offer:
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Competitive remuneration based on experience
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No weekend or public holiday work
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A modern, paperless specialist medical practice
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A friendly and professional working environment
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Varied work within a growing gastroenterology clinic
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The opportunity to further develop your knowledge and skills within specialist medical administration and gastroenterology
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We are looking for someone who is dependable, enjoys helping patients and takes pride in doing their job well.

📌 Experienced Medical Receptionist / Administrator - Specialist Practice (Victoria)
🏢 The Melbourne Gut Clinic
📍 Victoria