We are seeking an experienced
ServiceNow Engineer
to join our team and play a key role in enterprise ServiceNow
implementation and migration initiatives
.
This role requires a strong ServiceNow professional with broad knowledge of the platform, its modules and capabilities, and the ability to provide expert guidance on
solution design, best practices, target-state architecture and implementation approaches
.
The successful candidate will have strong experience across key ServiceNow capabilities, particularly
Governance, Risk and Compliance (GRC)/Integrated Risk Management (IRM), Vulnerability Management/Vulnerability Response, and ServiceNow Service Portal
.
You will work closely with business stakeholders, security and risk teams, architects, developers and project teams to assess current-state environments, define target-state solutions and support the successful implementation and migration of ServiceNow capabilities.
Key Responsibilities
Lead the solution design and technical approach for enterprise ServiceNow implementation and migration initiatives.
Develop scalable, secure and maintainable ServiceNow solutions aligned with business requirements and enterprise architecture.
Conduct current-state assessments and identify gaps, dependencies, risks and opportunities for improvement.
Define
target-state ServiceNow architecture, solution designs and implementation approaches
.
Provide expert guidance on ServiceNow platform capabilities, modules, configuration and development best practices.
Design and support solutions across
GRC/IRM, Vulnerability Management/Vulnerability Response and ServiceNow Service Portal
.
Work with business, security, risk, compliance and technical stakeholders to gather and translate requirements into effective ServiceNow solutions.
Develop and recommend migration strategies, transition approaches and implementation roadmaps.
Ensure solutions maximise the use of ServiceNow out-of-the-box capabilities and minimise unnecessary customisation.
Design and review ServiceNow configurations, workflows, automations, integrations and custom applications.
Provide technical guidance on Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer and IntegrationHub.
Design and support integrations between ServiceNow and enterprise or third-party systems using REST, SOAP, APIs and IntegrationHub.
Support the design and implementation of
GRC and IRM capabilities
, including risk management, compliance, controls and related processes.
Support
Vulnerability Management and Vulnerability Response
solutions, including integration with vulnerability scanners and security tools.
Design and enhance
ServiceNow Service Portal
capabilities, including portal configuration, user experience, widgets, workflows and integrations.
Participate in architecture reviews, technical workshops, design sessions and stakeholder discussions.
Review technical designs and development deliverables to ensure alignment with ServiceNow and enterprise best practices.
Provide technical direction and guidance to development and implementation teams.
Identify and resolve complex ServiceNow platform,



configuration and integration issues.
Support testing, deployment, production transition and continuous improvement activities.
Prepare and maintain solution design documents, architecture diagrams, technical specifications and implementation documentation.
Stay current with ServiceNow platform capabilities and recommend opportunities for improvement and optimisation.
Mandatory Skills & Experience
7+ years of hands-on ServiceNow experience
, including solution design, architecture, development and configuration.
Strong experience designing and implementing
enterprise-scale ServiceNow solutions
.
Mandatory experience with ServiceNow GRC and/or Integrated Risk Management (IRM)
, including areas such as risk management, compliance, controls and policy management.
Mandatory experience with ServiceNow Vulnerability Management or Vulnerability Response
, including vulnerability management processes and integrations with security tools or vulnerability scanners.
Mandatory hands-on experience with ServiceNow Service Portal
, including configuration, customisation, portal components, widgets and user-facing solutions.
Strong understanding of the
ServiceNow platform architecture, modules, capabilities and best practices
.
Proven experience conducting
current-state assessments and defining target-state architectures and solution designs
.
Strong experience supporting
ServiceNow implementation, migration or transformation programs
.
Demonstrated ability to define and recommend
migration strategies, implementation approaches and technical roadmaps
.
Strong understanding of ServiceNow configuration and development practices.
Strong experience designing and implementing ServiceNow integrations using
REST, SOAP, APIs and IntegrationHub
.
Strong understanding of
out-of-the-box ServiceNow functionality versus customisation
, with the ability to recommend sustainable and scalable approaches.
Broad understanding of multiple ServiceNow modules and how they integrate within an enterprise environment.
Strong understanding of
security, risk, compliance and vulnerability management processes
.
Ability to translate complex business and technical requirements into scalable ServiceNow solution designs.
Experience working closely with security, risk, compliance, infrastructure, development and business stakeholders.
Experience working within
Agile delivery environments
.
Strong analytical, problem-solving and troubleshooting skills.
Excellent communication, stakeholder management and documentation skills.
Key Capability Areas
Strong understanding and hands-on experience with ServiceNow GRC and/or IRM capabilities.
Experience with risk management, compliance management, controls, policy management and related processes.




Ability to design scalable solutions aligned with organisational risk and compliance requirements.
Vulnerability Management / Vulnerability Response
Hands-on experience with ServiceNow Vulnerability Response or Vulnerability Management.
Understanding of vulnerability management processes, remediation workflows and security operations.
Experience integrating ServiceNow with vulnerability scanners, security tools or other enterprise security platforms.
ServiceNow Service Portal
Hands-on experience designing, configuring and enhancing ServiceNow Service Portal solutions.
Experience with portal customisation, widgets, user-facing workflows and integration with ServiceNow applications.
Ability to recommend best practices for portal design, usability and user experience.
Ability to design end-to-end ServiceNow solutions across multiple platform capabilities.
Strong understanding of ServiceNow architecture, configuration, customisation and integration patterns.
Ability to assess current-state environments and define scalable target-state solutions.
Strong knowledge of ServiceNow best practices and the ability to provide technical guidance to delivery teams.
Migration & Implementation
Experience working on ServiceNow implementation, migration or transformation initiatives.
Ability to assess existing platforms and develop migration and transition strategies.
Experience identifying technical dependencies, risks, gaps and implementation considerations.
Ability to support the definition of implementation roadmaps and phased delivery approaches.
ServiceNow Security Operations (SecOps)
ServiceNow Unified Security Exposure Management (USEM)
ServiceNow ITSM
ServiceNow Discovery
Experience with enterprise architecture frameworks.
Experience working in large, complex or regulated enterprise environments.
Experience integrating ServiceNow with cybersecurity, risk and compliance platforms.
Experience providing technical leadership or mentoring ServiceNow development teams.
Certifications – Highly Desirable
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – IRM
ServiceNow Certified Implementation Specialist – Vulnerability Response
Other relevant ServiceNow certifications
What We Are Looking For
We are looking for a
solution-oriented ServiceNow professional
who can take a broad view of the ServiceNow platform and provide expert guidance on how its modules and capabilities should be designed, implemented and integrated.
The ideal candidate will have a solid combination of
ServiceNow technical expertise, solution design capability and enterprise implementation experience
, with mandatory experience across
GRC/IRM, Vulnerability Management/Vulnerability Response and ServiceNow Service Portal
.
This person will play a key role in shaping the
target-state ServiceNow environment
, defining best-practice implementation approaches and supporting the successful migration and transformation of enterprise ServiceNow capabilities.
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📌 Servicenow Engineer (New South Wales)
🏢 Dipole Group
📍 New South Wales