Job Description
Casual-to-Permanent | Girraween, NSW | $***** p/h + Super
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Are you an experienced Sales Support or Customer Service professional who thrives on keeping customers, orders and sales teams moving?
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We're looking for an Internal Sales Support person to join a well-established national business within the manufacturing and distribution sector based in Girraween.
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This is a hands-on role supporting Account Managers and Sales Reps across customer service, order processing, quoting and sales administration. It's a casual opportunity with a genuine pathway to a permanent $65,000 + super position for the right person.
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About the role
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Reporting to the Customer Service Manager, you'll be an important part of the internal sales and customer service function.
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You'll help keep everything moving behind the scenes - processing orders and quotes, responding to customers, coordinating with internal departments and making sure Account Managers and Sales Reps have the support they need.
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It's a wide-ranging role suited to someone who is organised, responsive and enjoys solving problems rather than simply passing them on.
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What you'll be doing
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Processing customer sales orders accurately and efficiently
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Preparing quotes and requotes, including revisions and amendments in SAP
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Responding to customer enquiries and providing prompt, professional support
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Processing warranty claims, rectifications and after-sales service requirements
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Providing day-to-day administrative support to Account Managers and Sales Reps
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Maintaining accurate customer, sales and CRM records
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Coordinating sales activities, promotions and product launches
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Preparing and maintaining sales documentation and product information
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Working closely with production, despatch, marketing, product and finance teams
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Following up customer requirements and helping resolve issues quickly
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Identifying opportunities to improve processes and make the sales support function more efficient
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What we're looking for
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You may currently be working in Internal Sales, Sales Support, Sales Administration, Customer Service or Sales Coordination and looking for your next opportunity.
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Ideally, you'll bring:
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Previous experience in sales support, sales administration, customer service or a similar role
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Strong customer service skills and a professional, confident communication style
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Experience processing orders, quotes and customer enquiries
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Strong Microsoft Office skills, including Excel, Word and Outlook
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SAP or ERP system experience is highly regarded but not essential
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Excellent attention to detail and data-entry accuracy
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Strong organisation skills with the ability to manage competing priorities and deadlines
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A proactive, solutions-focused approach to customer issues
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The ability to work collaboratively across different departments
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A genuine sense of urgency and pride in following things through
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A team-first attitude and commitment to delivering great service
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Experience within manufacturing, distribution, building products, industrial products or a similar environment would be advantageous, but we're also interested in strong sales support and customer service candidates from other industries.
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What's on offer
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$***** per hour + super
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Casual position with a genuine pathway to permanency
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Permanent salary of $65,000 + super for the successful person transitioning into the ongoing role
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Join an established and respected national business
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Supportive team and strong company culture
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Varied role with plenty of interaction across sales, customers and operations
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Long-term career opportunity for someone who performs well
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Applicants must hold full Australian working rights. Only shortlisted candidates will be contacted.
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FHR is committed to diversity, inclusion and workplace safety. We welcome applications from people of all backgrounds.
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For a confidential conversation about the opportunity, contact Darren at
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📌 Internal Sales Support (New South Wales)
🏢 Frontline Human Resources
📍 New South Wales