Job Description
Looking for meaningful, flexible work where you can make a difference?
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PlanCare is a fast-growing, technology-enabled aged care organisation helping older Australians live longer, healthier and more independent lives at home.
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We're looking for a capable and organised Administrator to provide versatile support to our Co-Care team, primarily covering planned leave, team absences and periods of increased workload.
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This is a great opportunity if you're looking for approximately 2-3 days of work each week, enjoy variety and want to be part of a supportive team doing genuinely meaningful work.
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The role
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You'll step in where the team needs you most, helping keep things running smoothly and ensuring our clients continue to receive responsive, reliable support.
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Working primarily by phone, email and through our digital systems, you'll assist clients with routine enquiries, complete regular check-ins, support funding and budget administration, maintain accurate records and make sure important actions don't get missed.
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Your day could include:
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Calling clients for regular check-ins and following up on outstanding actions
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Responding to routine client enquiries by phone and email
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Providing basic information about client funding, budgets, service utilisation and contributions
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Identifying funding concerns, client issues or risks and escalating these to the appropriate Co-Care Partner
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Keeping client records, notes and follow-up actions accurate and up to date
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Managing a busy inbox and prioritising time-sensitive requests
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Organising and maintaining client documentation in SharePoint
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Supporting the wider Co-Care team with day-to-day administration and leave coverage
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Following PlanCare's processes for privacy, confidentiality, documentation and client information
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About you
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You don't necessarily need extensive aged care experience. We're looking for someone who is reliable, organised, confident with technology, and a strong written and verbal communicator.
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You'll ideally bring:
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Strong administration and customer service experience
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A warm, professional and confident phone manner
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Excellent attention to detail and follow-through
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Confidence managing competing priorities, emails and deadlines
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Good Microsoft Outlook and SharePoint skills
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Strong data entry and record-keeping capability
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Confidence learning new systems and processes
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The judgement to recognise when something needs to be escalated
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The ability to work independently while being a collaborative member of the team
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Experience in aged care, healthcare, community services, funding administration or client services would be an advantage, but isn't essential.
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Why PlanCare?
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Flexible casual work - approximately 2-3 days per week, based on leave coverage and business needs
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Meaningful work supporting older Australians to remain independent at home
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A friendly, close-knit and supportive team
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A modern, technology-enabled workplace with systems designed to make work simpler and more efficient
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Variety - step in, help the team and make an immediate difference
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Be part of a growing organisation where initiative, great service and getting things done are recognised
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If you're an organised administrator who loves helping people, follows through and can confidently pick things up and run with them, we'd love to hear from you.

📌 Administrator - Casual (Sydney)
🏢 PlanCare
📍 Sydney