Life at GB is an adventure – often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
We have a great opportunity for an experienced Commercial Property Claims Consultant to join our team in Brisbane. This role will require end to end claims experience, as well as a customer centric approach when dealing with complex claims whilst working with a collaborative and talented team.
This role will be based in our Brisbane CBD office and will be offered on a permanent full-time basis,with flexible hybrid working arrangements to be agreed.
You will add value to Gallagher Bassett across the following:
Manage end to end claims for client accounts on a national basis including fire & peril, business interruption, reinsurance, and property damage claims for commercial insurers
Interpret ISR commercial policy wordings and applying accurately
Proactively settling claims within client service instructions, company guidelines and delegated authority
Building and developing internal & external business relationships to ensure client expectations are met and exceeded
Achieve daily productivity level as designated by management
Comply with relevant legislation such as The General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements
Resolve complaints in accordance with relevant legislation and company guidelinesIdentify opportunities for process improvement
Identify potential fraud/recovery indicators and pursue recovery for claims where applicable
We're interested in hearing from people who possess:




End-to-end commercial property experience handling ISR and Business Pack claims
Motor claims experience would be advantageous as there could be crossover opportunity in this portfolio
Excellent customer service skills and a high attention to detail
Well-rounded communication and interpersonal skills
Strong time management and organisational skills, with ability to work in a fast-paced environment
What we can offer you:
Flexible work arrangements – including WFH
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
Gallagher Bassett is an Equal Chance Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
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📌 Commercial Property Claims Consultant (Queensland)
🏢 Gallagher Bassett
📍 Queensland