As one of the world's top 7 forwarding and 3PL logistics providers, Nippon Express is renowned for its commitment to excellence and customer-focused freight forwarding solutions. We deliver integrated business solutions that drive operational success globally.

The Role

We are looking for an IT Analyst to join our team at Kemps Creek. This role has both local and Regional reporting lines and is suitable to persons with strong expertise in the business applications domain, ideally with a techno-commercial background from customer-facing roles, particularly in system implementation and user management.

Experience in the logistics domain is desirable but not essential.

Key Responsibilities
Provide day-to-day business intelligence (analytics) and IT support as a WMS expert for 3PL warehouse operations
Collaborate with stakeholders to gather, analyse, and translate business requirements into functional solutions
Monitor EDI/API interfaces and coordinate with development teams to resolve issues
Identify and resolve system or workflow errors, including providing operator training as required




Support UAT and post-implementation reviews for system changes
Analyse operational data and provide insights to management
Identify improvement prospects to enhance efficiency and customer experience
Identify and lead systems integration as required.

About You
5+ years’ experience in IT support, business systems analysis, or applications support
Proven ability to provide real-time, in office operational IT support
Strong understanding of WMS or similar warehouse systems
Experience with EDI/API integrations, troubleshooting, and system issue resolution
Ability to analyse data, identify process improvements, and present insights to stakeholders
Comfortable liaising between technical teams and non-technical stakeholders
Experience in logistics, 3PL, or warehouse operations is highly desirable but not essential.

What We Offer
Supportive and adaptable work environment
Career growth opportunities within a global company
Competitive salary and advantages
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📌 It Analyst New South Wales
🏢 Nippon Express
📍 New South Wales