Job Description
Beach House Motel - The Strand, Townsville
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Beach House Motel is seeking an experienced and professional Onsite Management Couple to join our team at our well-established motel, ideally located on The Strand in Townsville.
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This is an excellent opportunity for a motivated couple with robust hospitality and management experience who are passionate about customer service and enjoy a hands-on role overseeing the daily operations of a prime accommodation business. As the face of the motel, you will work together to ensure guests receive exceptional service while maintaining the smooth and efficient operation of the property.
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What We Offer
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Salary package: $100,000 - $115,000 plus superannuation
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On-site accommodation provided (1-bedroom apartment) including utilities
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Stable, long-term role within a family-owned business
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Roster: Monday, Thursday & Friday: 7:30am - 7:00pm; Saturday & Sunday: 8:00am - 6:00pm; After-hours on-call on rostered days only
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Key Responsibilities
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Working together as a management team, responsibilities include:
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Managing the day-to-day operations of the motel and apartments
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Front office and back-office operations
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Reception duties including guest check-ins/check-outs, reservations, and account management
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Handling guest enquiries and delivering exceptional customer service
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Providing local recommendations and assisting with guest communications
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Managing group bookings and reservation coordination
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General administration, invoicing, and reporting
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Assisting with accounts receivable and payable processes
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Managing after-hours guest issues and emergencies
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Coordinating, rostering, and supervising housekeeping operations
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Managing social media platforms, marketing initiatives, and occupancy growth
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Monitoring financial performance and preparing operational reports for owner
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General repairs and maintenance throughout the motel/apartments and grounds, including outdoor/property upkeep, room maintenance, and liaising with contractors and service providers as required
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Skills & Experience Required
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Minimum 2 years' experience in a similar hospitality management role
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Strong administration, organisational, and communication skills
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Experience using motel management software, GuestPoint preferred
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Ability to lead, support, and work collaboratively within a small team
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Hands-on, proactive, and customer-focused approach
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Ability to live on-site and take ownership of daily operations
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Current RSA and RMLV certificates, or willingness to obtain
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This position would suit an energetic and reliable couple seeking a long-term opportunity in a supportive and welcoming environment. If you are experienced hospitality professionals who enjoy variety, responsibility, and delivering outstanding guest experiences, we would love to hear from you.

📌 Onsite Motel Management Couple (Townsville)
🏢 Beach House Motel
📍 Townsville