Titan Ford Brookvale
is looking for an experienced
Workshop Controller
to join our busy Service Department.
This is a key operational role responsible for controlling the day-to-day flow of work through the workshop, ensuring our technicians are effectively loaded, jobs are progressing throughout the day and vehicles are completed on time.
Working closely with the Service Manager, Service Advisors and technicians, you will be the central point of coordination between the front of house and workshop.
We are looking for someone who understands how a productive dealership workshop should operate — someone who is organised, proactive and constantly across what is happening on the workshop floor.
Workshop Controller – Titan Ford Brookvale
Titan Ford Brookvale
is looking for an experienced
Workshop Controller
to join our busy Service Department.
This is a key operational role responsible for controlling the day-to-day flow of work through the workshop, ensuring our technicians are effectively loaded, jobs are progressing throughout the day and vehicles are completed on time.
Working closely with the Service Manager, Service Advisors and technicians, you will be the central point of coordination between the front of house and workshop.
We are looking for someone who understands how a productive dealership workshop should operate — someone who is organised, proactive and constantly across what is happening on the workshop floor.
Key Responsibilities
Control and coordinate the daily flow of work through the workshop
Allocate and prioritise jobs across technicians based on skill level, workload and promised completion times
Ensure technicians are effectively loaded throughout the day and available hours are being utilised




Monitor workshop productivity, efficiency and utilisation throughout the day
Actively manage
unapplied time
and identify issues as they occur
Monitor jobs in progress and proactively address delays, parts issues or additional work requirements
Maintain visibility over WIP and ensure completed jobs are progressed promptly
Work closely with Service Advisors to provide accurate and timely updates on job progress
Ensure technician clocking and job allocation accurately reflect work being performed
Coordinate additional work and ensure approved work is allocated without unnecessary delay
Support technicians with workflow and elevate technical or diagnostic issues where required
Assist in maintaining manufacturer processes, workshop standards and repair quality
Help drive
Right First Time
performance and minimise repeat repairs
Support apprentices and technicians in maintaining strong workshop processes and disciplines
Work with the Service Manager to continually improve workshop productivity, efficiency and overall performance
About You
To be successful in this role, you will ideally have:
Workshop Controller, Workshop Foreman, Senior Technician or similar dealership workshop leadership role
Strong understanding of dealership workshop operations and workflow
A recognised automotive trade qualification would be highly regarded




Good mechanical and technical knowledge
Strong understanding of technician productivity, efficiency, utilisation and labour performance
Excellent organisational and time-management skills
The ability to manage multiple jobs and competing priorities in a busy workshop
Strong communication skills and the confidence to work with technicians, Service Advisors and management
A proactive approach — you identify issues and act on them rather than waiting for them to become problems
Strong attention to detail and follow-through
A positive, accountable and hands-on approach
A current Australian driver's licence
Previous
Ford dealership experience, Ford technical training or experience with ERA would be highly regarded
, however experienced candidates from other manufacturers are encouraged to apply.
What We Offer
Attractive remuneration package based on experience
A key position within a busy Ford dealership workshop
The chance to take ownership of workshop workflow and performance
Ongoing manufacturer training and development
Support from the Service Management team
Modern dealership facilities
A stable, full-time position with genuine career progression opportunities
This role would suit an experienced Workshop Controller or senior dealership technician who enjoys keeping a workshop organised, understands the numbers behind workshop performance and takes pride in ensuring work moves efficiently from booking through to completion.
If you are organised, accountable and enjoy being at the centre of a busy automotive workshop, we'd like to hear from you.
Applicants must be living in Australia and have full legal working rights.
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📌 Workshop Controller (New South Wales)
🏢 Australian Automotive Group
📍 New South Wales