The role of the Account Manager, Marketing Communications is to support the management and growth of key client accounts, focusing on project delivery and client satisfaction. You will have the opportunity to work across our global and regional tech client portfolio such as ABB, Salesforce, Adyen and Figma.
A day in the life
You will assist the senior team in budget tracking, financial reporting, and scope management, and will play a proactive role in identifying strategic opportunities that deliver on business outcomes for our clients.
Supported by the Senior Account Director, Marketing Communications, you will provide outstanding client service, and execute strategies that solve their biggest challenges and deliver impactful results.
You will have good knowledge and understanding of current and emerging industry trends and continue to build knowledge and skills proactively.
About the role
Client and project management
With support, understand client and project objectives to execute plans, tactics and campaigns.
Assist with research, pitch development, and presentations for new business within existing accounts.
Use data to help inform program/campaign decisions on content and creative asset creation.
Develop analytical and measurement skills to demonstrate how our programs have delivered ROI for our clients
Ensure learnings are continuously captured and shared, and take steps to implement resulting improvements
Identify opportunities to expand on existing programs/campaigns and work with the Senior Account Director, Marketing Communications to develop these into active business opportunities.
Support in the design and setup of paid digital campaigns with our performance marketing agency.
Willingness to learn LinkedIn Campaign Manager for small campaign setup and execution.
Manage agency partnership to ensure delivery of optimisations,



bid adjustments, keyword monitoring, etc. to ensure campaign success.
Monitor daily campaign performance and pacing, flagging any delivery or budget issues to the senior team for quick resolution.
Stay up-to-date with best practices, platform updates, and new features to continually improve campaign efficiency.
Commercial acumen
Ensure that all aspects of our work for the client meet and deliver on the scope of services and are successfully delivering on the goals and objectives.
Responsible for project delivery on time and on budget.
React to over / under spend by problem-solving resourcing in collaboration with Senior Account Director, Marketing Communications.
Use AI tools productively, in accordance with our Ethical Artificial Intelligence Policy and Ethical Artificial Intelligence Guidelines.
Proactively test and build AI-informed workflows and processes to improve efficiency and impact.
The ideal person for this role
Demonstrates strong communication and problem solving skills.
Drives timely, effective campaign and project delivery aligned with client goals and agreed scope.
Ability to balance the needs and demands of multiple clients, stakeholders and projects.
Ability to manage partners and suppliers ensuring they stay on track, on budget and within scope
Strong commercial acumen including scoping, budget management and reporting
Robust organisational skills, accuracy and the ability to assimilate information quickly




Support the senior account team in identifying opportunities to expand on existing programs
Keen awareness of the market, and identifying opportunities for client growth
Deeply curious, keeping up to date on new developments and best practices in marketing communications
Broad experience across digital channels
About us
Where
does the next line of your story start? With Mahlab. A group of
deep
thinkers, open minds and creative communicators driven by unconventional
curiosity
. Here, there are no bad questions or boring stories. Because we know a questioning mind and listening ear
creates
work that works. Work that matters. Work with
impact
.
Headquartered in Sydney, with teams in Melbourne, Auckland and Singapore, we're one of Asia Pacific's largest independent agencies creating award-winning business communications for some of the world's most dynamic B2B brands such as Figma, Zoom and ABB.
Why it's pretty positive here
Mahlab is a certified B corporation and a part of WorldCom Public Relations Group
We're a female-led and diverse organisation, passionate about elevating and supporting everyone
We develop talent in a nurturing and supportive environment
We have an inclusive and flexible culture with remote and hybrid work available
Employee Assistance Program – free, confidential and independent support
A variety of discounts available through our Employment Hero HR platform
Dog-friendly office and an active social committee with regular activities and catch ups
If you would like to join a great, smart bunch of creatives, marketers, writers, strategists, designers, producers and communicators, who love coffee, dogs, trivia, and the occasional matching outfits then we would love to hear from you.
#J-*****-Ljbffr

📌 Account Manager (New South Wales)
🏢 Mahlab
📍 New South Wales