Job Description
Full-Time and Casual positions available
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Join the POP MART Phenomenon
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POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.
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This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.
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SALES ASSOCIATES — POP MART
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Global Pop Culture | Collectables
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Full-Time and Casual positions available
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Join the POP MART Phenomenon
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POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.
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This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.
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Why You'll Love Working at POP MART
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Work with products customers genuinely love - collectors, fans and families
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Weekly new releases keep every day exciting and fast-moving
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Clear career progression opportunities within a growing business
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Job security with a rapidly expanding global brand
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Monthly product incentives (post-probation)
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Supportive, energetic and inclusive team culture
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Annual POP LAND (Beijing) pass
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A colourful, creative retail environment
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What You'll Do
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Deliver Great Customer Experiences
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Engage customers confidently and provide friendly, energetic service
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Share product knowledge and introduce new collections
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Support sales through upselling and cross-selling opportunities
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Maintain Store Standards
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Replenish stock and maintain visual merchandising standards
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Support deliveries, stock counts and inventory accuracy
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Keep the store clean, organised and customer-ready
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Support Daily Store Operations
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Process transactions accurately through POS systems
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Follow store procedures and loss prevention standards
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Support product launches and peak trading periods
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Who You Are
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Confident and customer-focused
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Passionate about retail, pop culture or collectibles
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Energised by fast-paced environments
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Reliable, positive and adaptable
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Strong communicator with excellent attention to detail
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Full-Time Availability Requirements
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This is a permanent full-time position averaging 38 hours per week.
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Flexible availability across all 7 days is required.
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Typical rosters include weekends, late-night trading and public holidays.
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We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
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As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
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Availability throughout our peak trading season (November to January) is essential.
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Casual Availability Requirements
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This is a permanent part time position.
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Availability to work 3-4 days per week is required, at least one late night and one weekend day
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Flexibility to work store trading hours
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Rosters are planned in advance to support consistency and work-life balance.
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Flexibility to support business needs, peak trading periods and major product launches is expected.
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Availability throughout peak trading periods, including November to January, is essential
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A quick note: We don't do generic cover letters. We want to hear your authentic story, personality, and passion. Show us what makes you unique.
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Full and permanent Australian working rights are required.
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#LI-DANIELW

📌 Sales Associates (Full-Time & Casual) - Chermside (Queensland)
🏢 POP MART
📍 Queensland