Job Description
Working alongside the Restaurant Manager, you will take a leading role in the smooth running of restaurant services and help ensure the front-of-house team consistently delivers the level of service guests expect. On a typical shift, you will oversee a team of approximately six staff, providing direction and support throughout service and ensuring established systems, structured order of service and customer service standards are consistently followed. This is a hands‐on position where you'll be on the floor leading by example, interacting with guests, supporting the team and ensuring the small details that create a great restaurant experience are never overlooked.
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Key responsibilities
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Lead and supervise the front-of-house team during service
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Maintain a high level of hospitality and customer-focused service
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Ensure established systems and structured order of service are followed
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Maintain presentation, cleanliness and service standards throughout the restaurant
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Support, train and develop junior team members
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Manage customer enquiries and resolve issues professionally
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Work closely with the kitchen and Restaurant Manager to deliver smooth services
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Assist with opening and closing procedures and general restaurant operations
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Communicate effectively with the wider team before, during and after service
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Help build upon the strong standards and positive workplace culture already in place
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About you
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Strong restaurant or hospitality experience
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Previous experience as a Senior Waiter, Supervisor, Section Leader or similar
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Excellent customer service and communication skills
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A high level of attention to detail
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Confidence to lead and motivate a small team
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Ability to remain organised and composed during busy services
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Willingness to follow established systems and procedures
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Professional, positive and hands‐on approach
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Available to work evenings
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Good food and wine knowledge, or a genuine interest in developing it
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A current NSW RSA
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About us
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Garfish Crows Nest is a busy, well‐established suburban seafood restaurant with a strong local following, known for quality food, professional yet relaxed service and genuine hospitality. We have a outstanding team, a positive workplace culture and high standards in place. The restaurant is conveniently located in the heart of Crows Nest, with Crows Nest Metro Station only a few minutes' walk away.

📌 Floor Manager (New South Wales)
🏢 Garfish Crows Nest
📍 New South Wales