Clinical Operations and Support Team Manager (Permanent)
Lead a high-performing team supporting complex cancer care
Shape exceptional patient and customer experiences
Make a meaningful impact at one of NSW's leading hospitals
Lead, build and transform cancer administration services while empowering a team to deliver exceptional patient experiences.
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 1
Remuneration: $91,326 - $121,497 per annum
Hours Per Week: 38
Location: Westmead Hospital
Where you'll be working
Join Cancer Services and the Crown Princess Mary Cancer Centre (CPMCC) at Westmead Hospital — a busy, complex and highly regarded cancer service where outstanding administration plays a critical role in supporting patients, clinicians and families.
This is an opportunity to bring your leadership capability into a purpose-driven health setting and make a visible difference every day.
Work within a major public hospital and one of its busiest cancer services
Lead and develop a diverse Clinical Operations and Support Team of 24
Partner with clinicians, managers and multiple Cancer Services departments
Build a culture of learning, accountability, continuous improvement and no-blame problem solving
Help ensure patients experience seamless, compassionate and person-centred administrative support
What you'll be doing
As Clinical Operations and Support Team Manager, you'll lead the day-to-day administrative operations that keep Cancer Services moving. You'll combine people leadership, operational expertise and continuous improvement to strengthen the experience of patients and staff alike. Key responsibilities will be to:
Lead, coach and develop the administration team, including recruitment, onboarding, performance and professional development
Oversee key administrative functions including reception, patient bookings, medical records, billing, correspondence and specialist secretarial support
Review and improve processes,



using your problem-solving skills to create more efficient, consistent and patient-focused ways of working
Manage operational resources including rostering, invoices and procurement, with experience across systems such as Oracle Financials, HPRM/HPE and electronic rostering platforms
Support contemporary models of care, including video-consultation services, while partnering with the Operations Manager on broader Cancer Services priorities
Selection Criteria
Extensive experience working within administrative functions of a large public hospital (preferred) or other large institution.
Experience leading a team including staff management, recruitment, onboarding, mentoring and performance management.
Extensive knowledge of the Medicare Billing rules and experience in leading a team to comply with them.
Thorough understanding of and demonstrated experience in leading provision of a quality customer service experience.
Experience in undertaking process improvement work
Proven organisational skills and time management capability
Experience with electronic rostering and pay systems
Demonstrated experience using MS Office (Word, Excel, Outlook and PowerPoint) and other corporate applications such as Oracle Financials, HPRM/HPE.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit /
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)
Applications Close: 29th September ****
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📌 Clinical Operations And Support Team Manager (Permanent) (New South Wales)
🏢 NSW Health
📍 New South Wales