Job Description
Customer Service & Administration Officer
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Join One of the Sunshine Coast Most Trusted Plumbing Teams!
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Customer Service & Administration Officer (Full-Time | Office-Based in Sunshine coast Are you a motivated administrator who thrives in a fast-paced trade environment?
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Or perhaps you've worked as a scheduler, coordinator, or trades assistant and want to take your next career step into an office role with a reputable, long-standing plumbing company?
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This is your opportunity to join a well-established Sunshine Coast plumbing business with more than 20 years of industry excellence.
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We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting, and we're looking for someone with great communication skills and a strong eye for detail to help keep our operations running smoothly.
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What You'll Do
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Customer Communication: Be the friendly voice of our business – handle calls, emails, and inquiries with professionalism and confidence.
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Job Scheduling: Coordinate jobs, manage daily technician schedules, and ensure customers receive timely service.
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Admin Support: Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks.
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Problem Solving: Identify issues quickly, provide practical solutions, and support our plumbers with clear job information.
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Trade Understanding: Use your knowledge of plumbing or the trades to help streamline workflow and job allocation.
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Team Collaboration: Work closely with management, technicians, and clients to ensure exceptional service delivery.
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What's in It for You
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Stability & Growth: Join a respected Sunshine Coast plumbing company with two decades of proven success.
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Career Development: Ongoing training and pathways to grow within the business – we promote from within.
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Supportive Team Culture: Friendly, qualified, and motivated team where your efforts are recognised.
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Modern Office Environment: Convenient sunshine coast location with modern systems and strong operational support.
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What We're Looking For
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Experience in administration, scheduling, or coordination (trade or service industry preferred).
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Strong communication and organisational skills.
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Proficiency with scheduling or job management software (ServiceM8 highly regarded).
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Sunshine Coast area knowledge is highly preferred – you'll be coordinating local technicians and understanding the geography helps!
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A positive attitude, strong initiative, and the ability to stay calm under pressure.
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Ready to Join?
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Any questions please give us a call on ******** ***

📌 Customer Service & Administration Officer (Queensland)
🏢 Q PLUMBING AND DRAINS
📍 Queensland