Job Description
Front Desk Coordinator – Specialist Orthodontic Practice
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Bring your transferable skills to a role that is more than reception. It's a role where you can make a difference.
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Are you an organised, capable and people-focused professional looking for a role where you can take ownership, contribute ideas and make a genuine difference to the experience of patients and families?
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At Glow, you'll have the opportunity to become an important part of a small growing practice rather than simply filling a traditional reception role. You'll take ownership of the front-office and patient journey, contribute ideas, help improve systems and processes, and play an important role in creating an exceptional experience for our patients and families.
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This could be a great opportunity for someone with several years of strong customer service, administration, coordination or relationship-management experience who is ready to bring their years of experience into a new workplace. You don't need dental or orthodontic experience - we'll teach you that. What we're looking for is someone who learns quickly, thinks proactively and takes pride in doing things well.
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Once you've completed your training and can work independently across the required processes, you'll have the opportunity to work from home every Monday and Friday.
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The Role
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Your responsibilities will include:
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Welcoming and building positive relationships with patients and families
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Managing phone calls, emails and patient enquiries
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Managing new-patient enquiries and following up prospective patients
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Coordinating appointments and helping optimise the appointment schedule
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Managing patient communications throughout their journey
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Processing payments and patient accounts
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Maintaining accurate patient records
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Supporting the smooth day-to-day administration of the practice
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Learning and confidently using our systems and processes
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Identifying opportunities to improve systems, processes and the patient experience
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Contributing ideas and taking initiative to help the practice continually improve
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This is a role for someone who enjoys taking ownership, solving problems and making things better, rather than simply following a checklist of tasks.
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Permanent Full-Time | 38 hours per week, with a 30minute lunch break per day
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Monday to Friday
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Monday and Fridays will be work from home once you are fully independent
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About you:
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You have 3+ years experience in a transferable industry such as administration, hotel management or customer service and are keen to bring this to a growing business to make a real difference.
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Want to learn more about what makes Glow Orthodontics special? Check us out on Instagram: @gloworthodontics

📌 Front Desk Coordinator - Specialist Orthodontic Practice (Melbourne)
🏢 Glow Orthodontics
📍 Melbourne