Pulse Electrical is a well-established Electrical, HVAC and Solar services business servicing residential and commercial clients across South East Queensland.
We're looking for an organised and proactive Service Scheduler & Administrator to join our Operations Team and help keep our service department running smoothly. This role is ideal for someone who thrives in a fast-paced setting and enjoys solving scheduling challenges in real time.
Working closely with our technicians, customers and within our operations team, you'll be responsible for coordinating daily schedules, managing incoming service requests and completing the administrative tasks that support efficient service delivery.
About the Role
This is a varied role combining scheduling, customer service and administration. No two days are the same. You'll be responsible for managing a high volume of service work, responding to changing priorities and ensuring technicians have what they need to deliver jobs efficiently and on time.
This role includes, but is not limited to:
Creating, scheduling and allocating service work to technicians
Assessing and prioritising urgent and non-urgent incoming jobs to ensure client KPIs are achieved
Monitoring technician schedules and adjusting bookings as required
Working closely with technicians to ensure works are completed efficiently and on time
Processing client requests, enquiries and service job updates
Answering incoming calls and assisting with customer enquiries
Updating job information, customer records and client portals
Managing service-related administration and workflow tasks




Resolving scheduling issues and last-minute changes
Assisting with fleet coordination
Communicating effectively with team members, supervisors and management to ensure seamless service delivery across the business
About You
We're looking for someone who can think on their feet, stay organised under pressure and genuinely enjoys being part of a busy team environment!
You'll Bring
Strong customer service and communication skills
Excellent organisational and multitasking abilities
Confidence managing competing priorities
Strong attention to detail, administrative accuracy and confidence learning new systems
A proactive, solutions-focused mindset with the ability to adapt to changing priorities
The ability to remain calm and make decisions quickly in a reactive environment
A positive attitude and team-first approach – We're all a team here!
Highly Regarded
Experience in a Scheduling, Dispatch, Service Coordination or Administrative role
Experience within Electrical, HVAC, Plumbing, Facilities Management or other trade service industries
Experience using SimPRO or similar service management software
Why Join Pulse?
A supportive and collaborative team culture!
Secure full-time position in a great Brisbane location
Ongoing training and development
Opportunity for career growth within a growing business
Competitive salary based on experience
Variety, challenge and a role that genuinely makes an impact every day
If you're friendly, highly organised, enjoy problem-solving and thrive in a fast-paced environment, we'd love to hear from you!
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📌 Service Scheduler & Administrator (Queensland)
🏢 Pulse Electrical
📍 Queensland