Job Description
We are seeking a motivated and detail-oriented Customer Fulfilment Officer (Transport) to join our Customer Fulfilment team at the Sunshine Sugar Refinery, in Harwood.
The role:
Reporting to the Customer Fulfilment Manager, this role is responsible for the day-to-day planning of the transport schedule for outbound granulated sugars, liquid sugars and syrups and inbound consumables.
The position plays a critical role in ensuring customer requirements are met efficiently while maintaining inventory accuracy and supporting operational performance.
Key responsibilities include:
Coordinate the distribution of sugar, liquid sugar and specialty syrups from the Harwood Refinery and external warehouses to the customer in a timely and cost-effective manner
Direct trucks to their allotted loading locations using the radio
Plan daily transport schedules for sugar, liquid sugar and specialty syrups
Plan schedules for inbound deliveries
Manage inventory, stock control and warehouse planning activities, including packaging materials and stock takes
Process customer orders and maintain accurate production, inventory and operational records
Build effective relationships with customers, transport providers, sales representatives and internal stakeholders to deliver excellent customer service
Contribute to continuous improvement initiatives and maintain compliance with safety and operational standards
Relieve and cover other positions within the team as required
We are looking for:
Experience in supply chain operations, production planning, production scheduling, warehousing or within a manufacturing workplace




Strong organisational skills with the ability to manage competing priorities and deadlines
Experience with inventory control and warehouse management processes
Excellent communication and customer service skills
Strong problem-solving and decision-making abilities
High attention to detail and accuracy in data management and reporting
Demonstrated competency with Microsoft Office applications and ERP systems such as Pronto
The ability to work collaboratively within a team while also operating independently
Knowledge of transport, logistics and warehousing operations will be highly regarded
We can offer you
5 weeks annual leave
25% leave loading (on 4 weeks)
15% superannuation (3% above statutory requirements)
Long term stable role
The successful candidate will be required to complete a pre-employment medical including alcohol and drug screening.
Please note only shortlisted candidates will be contacted.
Thank you.
More about Sunshine Sugar
We are an Australian owned sugar milling and refining company operates 3 sugar mills and a refinery in the Northern Rivers region of NSW.
Identified as one of the largest agricultural and manufacturing sectors in the region, employing over 350 people directly and a further **** indirectly to support the local industry.
The region, known for its stunning beaches, rivers, fishing and natural wonders extends across seven shires including Tweed, Byron Bay, Ballina and the Clarence Valley.
Harwood is situated on the Clarence River, 20 minutes to Yamba, or 50km to Grafton.
Take a look inside one of our mills by watching the video at the bottom of the ad.

📌 Customer Fulfilment Officer (Transport) - Sunshine Sugar Harwood (New South Wales)
🏢 Sunshine Sugar
📍 New South Wales