Job Description
Experienced Medical Receptionist / Administrator – Specialist Practice
The Melbourne Gut Clinic – East Melbourne VIC
Experienced Medical Receptionist / Administrator
Full Time | The Melbourne Gut Clinic | East Melbourne
About us
The Melbourne Gut Clinic is a busy specialist gastroenterology practice providing high-quality, patient-centred care.
Our team includesgastroenterologists,allied health practitioners and an experienced administration team working together to provide patients with a professional, supportive and well‐organised experience.
About the role
We are looking for an experienced Medical Receptionist / Administrator to join our team.
This is a varied role within a busy specialist practice and would suit someone who is confident managing patients, phones, appointments and medical administration while working closely with our Practice Manager, specialists and administration team.
Key responsibilities
Welcoming patients and managing patient flow through the clinic
Answering incoming telephone calls and assisting with patient enquiries
Booking, changing and coordinating patient appointments
Managing emails and routine patient correspondence
Processing patient registrations and maintaining accurate patient records
Taking payments and assisting with billing and Medicare administration
Processing and managing specialist referrals
Supporting doctors during consulting sessions
Coordinating endoscopy bookings, theatre lists and associated patient paperwork
Liaising withgastroenterologists,hospitals, general practitioners and other healthcare providers
Managing cancellations, waiting lists and appointment availability
Processing and directing incoming correspondence and clinical information appropriately
Ensuring patient information and documentation are handled accurately and confidentially




Supporting the wider administration team to keep the clinic running smoothly
About you
We are looking for someone who is experienced, capable, friendly and comfortable working in a busy medical environment.
We would love to hear from you if you have:
Previous experience working in medical reception or administration within a specialist medical practice
A warm, caring and professional approach to patients
Strong communication skills with the ability to make people feel comfortable and well looked after
Experience with medical billing, Medicare and appointment management
Excellent attention to detail and an understanding of the importance of accurate medical records
Robust organisational skills and the ability to manage competing priorities
Confidence communicating with patients, doctors, hospitals and other healthcare providers
An understanding of patient confidentiality, privacy and professional discretion
The ability to work independently while also contributing positively to a collaborative team
A proactive and helpful approach to your work
Good general computer skills, including Microsoft Office
Previous experience in gastroenterology or another specialist medical practice would be highly regarded
Experience using Xestro practice management software would also be highly regarded
What we offer
You will be joining a supportive and collaborative specialist practice with a strong focus on patient care.
We offer:
Competitive remuneration based on experience
No weekend or public holiday work
A modern, paperless specialist medical practice
A friendly and professional working environment
Varied work within a growing gastroenterology clinic
The opportunity to further develop your knowledge and skills within specialist medical administration and gastroenterology
We are looking for someone who is dependable, enjoys helping patients and takes pride in doing their job well.

📌 Experienced Medical Receptionist / Administrator - Specialist Practice (Victoria)
🏢 The Melbourne Gut Clinic
📍 Victoria