North West Disability Services – Baulkham Hills NSW
At North West Disability Services (NWDS), we're on a mission to empower people with disability to live fulfilling, independent and connected lives. We don't just talk about making a difference, we do it every day across our services, programs and communities.
Now we're looking for an exceptional Operations Manager to help lead the next chapter.
Lead. Inspire. Make a real difference.
At North West Disability Services (NWDS), we're on a mission to empower people with disability to live fulfilling, independent and connected lives. We don't just talk about making a difference, we do it every day across our services, programs and communities.
Now we're looking for an exceptional Operations Manager to help lead the next chapter.
What's the chance?
This isn't a role for someone who likes sitting on the sidelines.
As our Operations Manager, you'll be the driving force behind service delivery across NWDS. You'll lead a team of passionate leaders, turn big-picture strategy into practical outcomes, and help ensure our participants receive exceptional support every day.
One minute you might be coaching a Site Manager, the next you're reviewing operational performance, leading a change project, solving a complex challenge or identifying the next opportunity for growth.
If you thrive on variety, leadership and meaningful impact, you'll love this role.
What you'll be doing
Leading and supporting Site Managers across our service locations
Building capable, engaged and high-performing teams




Driving operational excellence and continuous improvement
Monitoring financial performance, utilisation and service sustainability
Leading projects, change initiatives and organisational improvements
Ensuring compliance with NDIS Practice Standards and organisational requirements
Using data and insights to drive better decision-making
Strengthening relationships with participants, families and key stakeholders
Helping shape the future direction of NWDS
What we're looking for
You don't need to tick every box, but you'll likely have:
Extensive operational leadership experience
Experience leading multi-site teams
Extensive experience ensuring cost-effective operations
Strong financial and commercial awareness
Knowledge of the NDIS sector
A leadership style that balances accountability with support
The ability to bring people together and get things moving
Most importantly, you'll be someone who genuinely cares about people and believes great services start with great leadership.
Why join NWDS?
Meaningful work that changes lives
Lead a talented team of passionate professionals
Be part of a values-driven organisation
Shape organisational strategy and influence key decisions
Drive real improvement and innovation
Work alongside a supportive Executive team
Every day brings something different
The essentials
Full-time position
Reporting directly to the CEO
Based across NWDS service locations from Baulkham Hills to Hawkbury
Schads Award Level 6 - Pay above award rates available!
NDIS Worker Screening Check required
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📌 Operations Manager (New South Wales)
🏢 North West Disability Services
📍 New South Wales