Job Description
As our newest Customer Service Coordinator, you'll join a passionate, driven, and collaborative team in this full-time, parental cover contract, based at the Edgewater Homes office in Smeaton Grange.
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About your new role
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Join our Completed Homes Team as a Customer Service Coordinator and help bring our current home builds to life. Throughout the building process, you'll play a key role in keeping everything on track, coordinating processes behind the scenes and making sure all the moving pieces come together to get our completed homes ready for market.
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Working closely with teams across the business, you'll build great relationships and collaborate to deliver a seamless experience for our customers. Bringing your strong administrative skills, attention to detail, and customer-first mindset, you'll be an important part of creating positive outcomes every step of the journey.
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What you will do:
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Coordinate residential construction projects, maintaining accurate project records and providing construction updates to relevant stakeholders.
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Manage compliance and handover documentation, including Occupation Certificate (OC), utility connection applications, settlement packs, and HBCF policy closures.
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Act as a key liaison between Site Supervisors, service providers, and internal teams to support project delivery and completion.
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Respond to homeowner enquiries and provide post-construction customer support throughout the warranty period.
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Coordinate warranty inspections, manage warranty claims, and oversee defect rectification works with homeowners, trades, and suppliers.
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Provide general administrative support and assist the wider Construction team with ad hoc tasks as required.
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The perks of the job:
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Of course we'll provide you with all the essentials you need, but there's so much more:
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Work within a culture that genuinely cares for your well-being and career development
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Enjoy a highly collaborative and supported role that allows flexibility on your work schedule to enjoy a work-life balance
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Gain instant access to hundreds of retailer discounts that helps you pay less for your regular household expenses like private health insurance, groceries, fuel, and clothing
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About us:
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Edgewater Homes is a volume-building company like no other and we mean it. We're part of the Henley Properties Group and are supported by our long-term partnership with Sumitomo Forestry Group. We are committed to quality, behave with integrity, communicate collaboratively and professionally and deliver service excellence each and every time.
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We not only care about our internal family but also have deep ties to the community. Over the past 30 years we have donated more than $40 million and 80 homes, with a close partnership with the Royal Children's Hospital and Mater Little Miracles Foundation.
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We build over 2,500 homes per year across Australia. Our continued growth means there's ample room to develop with a stable future in front of you. Here at Edgewater, your efforts, time, and energy will always be recognised and be rewarded through our leaders, your peers, and valued customers.
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We look forward to welcoming you to our team!

📌 Customer Service Coordinator (New South Wales)
🏢 Edgewater
📍 New South Wales