Southern Cross Protection is a nationally recognized security firm providing industry leading patrol services to our valued clients across Australia. Be part of the largest patrol fleet in the security industry.
The Role
This position will see you manage our regional branches across NSW, maintaining and growing our client relationships in these areas, and overseeing the teams' operations out of each branch. This role rewards those who are seeking to build, collaborate, and source creative solutions to the difficulties of regional service delivery.
This role will report to our Service Delivery Manager for NSW and will be responsible for a diverse portfolio of clients across regional NSW.
Key responsibilities
Ensure all patrol operations are compliant with WHS procedures
Review patrol incident reports, alarm activations, and daily activity logs
Monitor alarm response KPIs, alarm response times, and patrol completion rates
Identify and implement continuous improvements across your branches
Coordinate and attend regular client meetings, documenting outcomes and actions in the CRM




Assist with onboarding new patrol contracts and managing contract cessations or transitions of services
Recruit, interview, and provide support in onboarding and training new Patrol Officers
Manage performance of your team in collaboration with HR and relevant support teams
Work closely with provider partners to ensure smooth delivery
Benefits of joining Southern Cross Protection
Company vehicle provided
Join a supportive national patrols team
Requirements of the position
Full Australian Driver's License
Current NSW Security License
Prior experience in security management
4 years of experience in the security industry or a transferable field
Robust knowledge of patrol operations, alarm response and WHS
Excellent verbal and written communication skills
Should you like to learn more about Southern Cross Protection, please visit our website at Security Company, Security Guards & Patrols | Southern Cross Protection
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📌 Patrols Operations Manager (New South Wales)
🏢 Southern Cross Protection
📍 New South Wales