Conduct fault finding component level tasks and repairs. Supports stakeholders with software-based and configuration upgrade to ensure all devices within the network are operational. Ensure KPI's for components are met and the performance positively contributes to the overall business goals. This position typically works under general supervision and direction.
Essential Job Duties and Responsibilities:
Diagnoses and troubleshoot electronic and electro-mechanical equipment by use of computer-based test programs, verbal/ written instructions and general-purpose test equipment
Interact effectively with internal and external stakeholders
Utilise, install, verify and trouble-shoot required/loaded software on both testing equipment and customer return devices according to Software Release Notifications (SRN)
Read blueprints, schematics, diagrams to determine methods of assembly and repair
Operate diagnostic systems to debug and isolate complex faults to component level
Repair faulty units by replacing defective components and retest before release
Rework of printed circuit boards, with both surface mount and through hole components
Perform in-house preventative maintenance and refurbishment of major modules
Maintain accurate records of all daily work accomplished and record keeping using a computer maintenance management system
Suggest ways of improving methods and procedures, including software and firmware loading improvements
Identify, analyse and resolve problems related to electromechanical machinery and equipment
Set up hardware and install and configure software and drivers
Maintain and repair technological equipment (e.g. routers) or peripheral devices
Troubleshoot system failures or bugs and provide solutions to restore functionality
Report any potential non-conformance or problems
Provide accurate information for the service management systems
Report all WHSE incidents, potential hazards, near misses and accidents
General Duties and Responsibilities:




Comply with Quality Management System
Comply with Occupational Health, Safety and Setting policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Human Resources Procedures
Other duties as requested
Diploma in Electronics Engineering, equivalent or similar
Australian permanent residency or citizenship is required for this position
Skills/Experience/Knowledge:
Knowledge and understanding of the IT Service Management (ITSM) system
Knowledge and understanding electrical, electronic and mechanical schematics
Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets
Knowledge of diagnostic systems to debug and isolate complex faults to component level
Experience in fault-finding to component level and remedial service of microprocessor-based electromechanical devices.
Experience in handling computers and software applications (rebuilding a PC component level equipment)
Strong knowledge of computer hardware, computer science and IT literacy
Personal Qualities:
Ability to comply with written procedures and instruction including following directions
Good verbal and written communication skills
Ability to effectively liaise with all levels of internal and external stakeholders
Take responsibility for meeting task deadlines safely and accuratelyAbility to work in a high paced environment
Team player
Committed to achieving quality outcomes
Adapt to changing environment
Ability to lift heavier items - exposed at times to manual handling (lifting)
Special Notes:
Tools are provided
Employment is fixed term
Will also consider contractor instead of fixed term employment
Condition of Employment:
Successful outcome of a National Police Check
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
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📌 Technician Repair Centre - 12 Month Fixed Term Contract (Queensland)
🏢 seek.com.au
📍 Queensland