Healthcare Professionals Group – Eight Mile Plains QLD
Job Overview:
Location: Brisbane, QLD
Salary: $65,000–$70,000 + Super
Working Arrangements: Monday to Friday, plus some weekend/on-call work (with additional weekend allowance)
Roster: 8-hour working day between 7:00am–7:00pm, rotating roster provided 6 weeks in advance
Work-Life Balance: Hybrid working
Career Progression: Extensive technical training and development
About the company:
Join a global healthcare organisation specialising in veterinary diagnostics and technology. The company provides sophisticated diagnostic equipment and solutions used by veterinary professionals to support animal health and patient care.
About the role:
You will provide phone and email support to veterinary professionals using diagnostic equipment. By asking the right questions, you will identify issues and guide customers through a explicit, step-by-step troubleshooting process.
This is not an IT help desk position, and previous experience repairing equipment is not required. Extensive training will be provided. We are looking for people who are curious, patient, comfortable learning technical information and genuinely enjoy helping customers.
Your responsibilities will include:
Providing phone and email support to veterinary professionals
Troubleshooting veterinary diagnostic equipment
Asking questions to identify the cause of equipment issues
Guiding customers through troubleshooting steps




Explaining technical information in a clear and straightforward way
Providing patient and empathetic customer service
Accurately documenting customer enquiries and outcomes
Escalating more complex issues when required
Developing specialist knowledge of diagnostic equipment
Participating in rotating weekend and on-call coverage
About you:
A Vet Nurse interested in moving into a non-clinical role
A recent graduate in biomedical science, animal science, veterinary science, laboratory science or a related field
Experienced in pathology, diagnostics, medical devices or animal health
A customer service professional with an interest in science and technology
You will also bring:
Strong communication and customer service skills
Patience, empathy and a calm approach
Logical problem-solving ability
Confidence using computers and learning new systems
The ability to explain information clearly
A genuine interest in animal health
Availability to work across a rotating roster
Previous Salesforce or technical support experience would be helpful but is not essential.
Culture:
Join a supportive and collaborative team that values patience, empathy and knowledge sharing. With dedicated training and ongoing support, you will be encouraged to ask questions, build your confidence and gradually develop your expertise. The team works closely together to solve problems and deliver a positive experience for veterinary professionals and their patients.
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📌 Customer Service Representative (Queensland)
🏢 Healthcare Professionals Group
📍 Queensland