About the client
Our client is a well-established, publicly funded Sydney cultural institution with a history stretching back to the early nineteenth century, recognised as one of the country's most significant scientific and heritage organisations.
Operating within the NSW public sector, it balances a strong public engagement mandate with a substantial collection, research and exhibition program.
Behind the exhibits sits a busy operational setting, where ICT service delivery, cyber security and end-user computing all underpin the organisation's day-to-day work.
The organisation is now looking for additional ICT leadership capacity to support an established team through a defined period.
About the role
This is a hands-on, people-focused ICT leadership role, brought in to keep day-to-day service delivery running smoothly for a defined period.
You will take charge of an existing ICT team, providing direct people management, coaching and performance oversight, while overseeing service assurance, support and end-user computing standards across the organisation.
The scope is deliberately practical: this role is about operational delivery and team leadership rather than project ownership or budget sign-off, giving you a clear mandate without the weight of strategic decision-making.




It is a six-month contract suited to an experienced operator who wants to make an immediate impact within a well-regarded organisation.
Duties
Manage the day-to-day functional delivery of ICT services, including service assurance, performance and availability.
Lead and support the existing ICT team, including direct coaching and performance conversations with staff.
Oversee end-user computing support and maintenance across the organisation.
Apply cyber security best practice across day-to-day ICT operations.
Review and recommend on matters that would normally require sign-off, escalating decisions to the appropriate approval authority.
Requirements
Proven experience managing the day-to-day functional delivery of ICT services, including service assurance, performance and support.
Demonstrated people management experience, including direct coaching and performance conversations with staff.
Minimum five years' experience in the implementation, transformation and support of end-user computing environments.
Working knowledge of cyber security best practices.
Comfortable operating in a review-and-recommend capacity, without full sign-off authority.
Public sector, NSW government or cultural institution experience highly regarded.
#J-*****-Ljbffr

📌 Head Of Ict (New South Wales)
🏢 Cox Purtell
📍 New South Wales