Job Description
The Support People is seeking an experienced General Manager to lead the day-to-day operations, performance and sustainable growth of our organisation.
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This is a senior leadership role reporting directly to the CEO, with responsibility for leading our Support Coordination, Client Services, Human Resources and Administration functions.
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The successful candidate can be based from either our Ballarat or Bendigo office, with regular travel between locations as required.
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About the Role
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As General Manager, you will be accountable for ensuring each operational department performs to agreed standards, achieves its KPIs and delivers high-quality outcomes for participants.
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You will lead and develop our Team Leaders and HR & People Coordinator, drive accountability across the organisation and work closely with the CEO to implement the strategic direction of The Support People.
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Key responsibilities include:
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Lead the day-to-day operations of the organisation.
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Ensure Support Coordination, Client Services and HR teams achieve agreed KPIs and organisational performance targets.
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Lead, coach and develop Team Leaders and senior staff.
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Build a positive, accountable and high-performing workplace culture.
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Monitor organisational performance and implement corrective actions where targets are not achieved.
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Drive workforce utilisation, participant retention, referral conversion and service quality.
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Ensure operational systems, documentation and processes support accurate and timely billing.
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Lead recruitment, workforce planning and employee performance management.
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Oversee complaints, incidents, operational risks and continuous improvement activities.
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Maintain audit readiness and support compliance with the NDIS Practice Standards.
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Prepare and present operational performance reports, KPI outcomes and organisational risks to the Committee of Management.
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Identify opportunities for participant growth, new services, referral partnerships and operational efficiencies.
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Develop and implement operational and departmental plans aligned with the organisation's Strategic Plan.
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Work closely with the CEO on the long-term growth and direction of the business.
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About You
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You will be an experienced operational leader who is comfortable managing people, performance and change.
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You will bring:
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Proven experience in a senior operational management, General Manager or similar leadership role.
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Demonstrated experience leading multidisciplinary teams and developing high-performing leaders.
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Strong understanding of operational performance management and organisational KPIs.
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Excellent leadership, coaching and decision-making skills.
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Strong communication and stakeholder management capabilities.
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Experience managing change and implementing continuous improvement.
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Strong analytical and problem-solving skills.
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Knowledge of the NDIS, disability, health or community services sector will be highly regarded.
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Tertiary qualifications in Business, Management, Health, Human Services or a related discipline are desirable.
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What We Offer
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Full-time General Manager position.
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$***** per hour plus superannuation.
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Executive Performance Reward Program linked to organisational performance and profit growth.
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Genuine operational autonomy within an established governance structure.
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Direct working relationship with the CEO.
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Participation in Committee of Management meetings.
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Opportunity to lead and strengthen an established team across Ballarat and Bendigo.
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The prospect to play a key role in the continued growth of a regional NDIS provider.
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If you are an experienced leader who enjoys developing people, improving operational performance and building strong services, we would like to hear from you.

📌 General Manager - Ndis | Ballarat & Bendigo
🏢 The Support People
📍 Ballarat