About the company:
We're partnering with a well-established national credit provider that's doing things differently. With a strong focus on people, integrity and customer outcomes, this is an opportunity to join a business where you'll be supported, valued and given the tools to grow.
If you're looking for more than just a job - keep reading.
About the job:
You'll be helping customers navigate challenging financial situations while finding fair, practical solutions that work for everyone.
You'll be part of a supportive and inclusive team where you can:
Make a difference to customers
Have meaningful, empathetic conversations
Build a long-term career in financial services
Access transparent pathways for development and progression
Contribute ideas and help improve the customer experience
Hours
Monday - Friday | 8:30am - 5:00pm
No weekend work - giving you a great work-life balance.
Key Responsibilities:
Have meaningful conversations with customers with empathy, professionalism and respect
Negotiate fair and realistic repayment solutions
Provide support to customers experiencing financial hardship
Manage customer accounts in line with compliance requirements and best practice




Maintain accurate records and documentation
Identify opportunities to improve processes and customer outcomes
About You:
We're looking for someone who is:
Experienced in collections or customer-facing roles
A confident communicator who knows how to handle sensitive conversations
A natural problem-solver who can balance commercial outcomes with care
Resilient, organised and proactive
Comfortable working in a regulated financial services environment
Familiar with NCCP/ASIC requirements - advantageous, but not essential
Most importantly, you'll bring the right attitude, empathy and willingness to help people.
What's On Offer:
Hybrid working
Birthday leave + lifestyle leave
Paid parental leave
Free weekly Pilates
CBD location - easy commute!
Career progression in financial services
A supportive, down-to-earth team culture
If you're looking for a role where you can make an impact, build valuable financial services experience and grow your career, we'd love to hear from you.
Additional information
Brisbane CBD location
$65,000 - $75,000 + super
Hybrid Available
#J-*****-Ljbffr

📌 Collections Officer (Brisbane)
🏢 IAS RECRUITMENT
📍 Brisbane