Job Description
IT Hardware Field Service Delivery Technician
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Computergate offers a comprehensive range of IT hardware and end-user services globally. We are currently looking fora knowledgeable Hardware Field Service Technician to join our team at our Newington, Sydney office to start as soon as possible.
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Primary responsibilities:
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Assist in delivering break/fix part replacement services, including dispatch, logistics, workshop operations, and Service Desk support, both in-house and on-site.
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Provide technical expertise in End User technologies, including PCs, laptops, Point of Sale (POS) systems, scanners, printers, network devices, and Microsoft Windows.
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Follow detailed processes for tracking service tickets and managing time effectively within the Service Desk.
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Deploy technical resources to various locations to ensure timely resolution of support requests within specified SLAs.
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Troubleshoot hardware issues at the desktop and end-user level, ensuring efficient problem resolution.
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Diagnose and address equipment issues quickly and accurately while working independently with minimal supervision.
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Support spare parts management and logistics, including warehouse duties and the transportation of parts to and from customer sites.
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Schedule, coordinate, and attend in office and remote service tasks, ensuring adherence to service guidelines.
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Other job requirements:
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After-hours work is expected and will be compensated as overtime.
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Proficiency in using and understanding ticketing systems for efficient service tracking and management.
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Ability to schedule and coordinate remote tasks while collaborating with Computergate-certified Service Providers.
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Involvement in a full range of hardware services relevant to the role.
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Robust teamwork skills, with the ability to assist in multiple tasks across different time zones in Asia and ANZ.
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Industry accreditation and a minimum of two years of recent experience in IT Hardware support & services.
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Proficiency in service ticketing systems and hardware break/fix services, particularly for spare part replacements.
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Strong knowledge of logistics and inventory management; some lifting may be required.
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Experience in remotely coordinating technical solutions for clients.
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Excellent time management and prioritisation skills to handle multiple tasks efficiently.
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Fluent written and verbal English skills with a strong customer-first approach.
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Outstanding customer liaison abilities, ensuring professional and effective client interactions.
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Skilled presentation, self-motivation, and a proactive attitude.
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Ability to work independently with strong problem-solving skills.
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Must be an Australian Permanent Resident or hold a valid working visa and currently resides in Sydney.
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A valid driver's license and own vehicle are essential for travel to client sites.
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Short-term hires will not be considered.
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Background checks will be conducted on all employees.

📌 It Hardware Field Service Delivery Technician (Sydney)
🏢 Computergate Australia
📍 Sydney