Job Description
Rainbow Care Home Services – Caboolture QLD
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"Why fit in when you were born to stand out!
n – Dr Seuss –
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Rainbow Care Home Service believes in people's right to access inclusive supports. We work across NDIS and community aged care from Sunshine Coast, Moreton Bay Region to Wider Brisbane Area.
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"Why fit in when you were born to stand out!
n – Dr Seuss –
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BE PART OF THE TEAM MAKING A DIFFERENCE...
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Rainbow Care Home Service believes in people's right to access inclusive supports. We work across NDIS and community aged care from Sunshine Coast, Moreton Bay Region to Wider Brisbane Area.
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SEEKING FULL TIME Experienced Customer Service Officer (Rostering)
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WHY WORK FOR RAINBOW CARE:
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Salary $65k p.a. + superannuation, Q-Leave and allowances (SCHADS)
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Generous employee incentive programs based on positive reviews and longevityn
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For every year of employment an annual bonus of $100 increased by $100 yearly until capped at additional $1,000 annual bonus
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After 2 years of employment an additional annual leave day each year capped at 5 additional annual leave days.
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To celebrate 5 years, you will received additional $1,000 bonus
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To celebrate 7 years, you will receive a $2,000 bonus
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Monthly Staff Awards of $50 bonus and annual $500 yearly bonus for annual winner
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Office based position located at Head Office Unit 12, ***** Skyreach Caboolture
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Work in a flexible, supportive and inclusive team environment with an amazing group of people motivated to make a difference in the lives of those we work with
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Work setting inclusive of coffee machine, bar fridge, pool table, games machine and chillout zones
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Support to explore other career opportunities within the company as positions become available
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Access to novated leasing, LGBTIQ+ inclusive and neuro-affirming EAP services
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We aim to be a sector leader in inclusive supports for all communities, minority or otherwise. Embracing a human rights approach in promoting individuality and self-expression, we walk alongside our clients supporting them to live a meaningful and fulfilling life, however that looks for them.
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POSITION OVERVIEW:
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Administer our rostering, quoting, intake and support planning for direct services.
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Support the induction and training process of our fabulous rainbow team of support workers.
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Manage customer and staff enquiries through central phone lines and email inbox.
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Support with administering Rainbow Care's social media accounts, e-newsletter and promotions
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Identify, Record and report safety concerns, risks, or hazards
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Liaise with external providers and involved parties as required
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Conduct initial client home visits, intake and onboarding meetings
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Support the development of client care plans and support schedules
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Support leave coverage for our support workers in delivering in-home and community support services
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Support the facilitation of staff tool box meetings and 1:1 staff check ins
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SKILLS, QUALIFICATION & EXPERIENCE:
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Demonstrated experience working in community services and rostering of support workers
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Demonstrated understanding of the LGBTIQ+ communities. Members or allies of the LGBTIQ+ communities encouraged to apply
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Certificate III Individual Support or equivalent
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High level of skills in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
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Demonstrated interpersonal skills inclusive of verbal and written communication skills
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Time management skills and ability to prioritise tasks
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NDIS Worker Screening
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Current QLD Driver's License
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JOB CLOSES 30 SEPTEMBER ****
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📌 Customer Service Officer (Queensland)
🏢 Rainbow Care Home Services
📍 Queensland