The role offers a generous salary package and internal career progression.
Key responsibilities
Lead a team responsible for assisting clients with housing enquiries, social housing applications, tenancy support, private rental assistance products and access to housing-related services.
You will support staff to assess customer needs, provide accurate advice and coordinate effective service outcomes for customers.
Lead a team responsible for coordinating maintenance requests for Homes NSW tenants.
You will support staff to manage maintenance enquiries, create and monitor work orders, coordinate repairs and ensure maintenance outcomes are delivered efficiently and in line with customer expectations.
What you need
Demonstrated experience leading and developing teams in a high-volume, quick-paced operational environment.
A strong commitment to customer service and achieving positive outcomes for clients.
Experience managing performance, coaching staff and driving service excellence.
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📌 Team Leader - Housing Response Centre (Sydney)
🏢 Homes NSW
📍 Sydney