This role is designed to provide operational retail support, ensuring effective day-to-day operations. The role supports the Product Director and Catalogue Buyer on day-to-day management of the retail operations to ensure smooth customer interactions, order processing, and record keeping. In addition, it also supports launch and marketing activity to deliver robust visual merchandising and sales.

Key responsibilities
Act as first point of contact for all shop enquiries (in-person, phone, and online)
Manage customer queries including orders, returns, and general enquiries
Implement account setup for any new online account requests
Escalate issues where required
Manage shop operations during opening and collection hours
Process and enter orders accurately




Coordinate with warehouse for order fulfilment and dispatch
Maintain upkeep of both physical and online shop
Support with product launch and marketing initiatives to drive sales

About you
High attention to detail and accuracy
Strong organisational and administrative skills
Explicit written and verbal communication
Ability to follow processes and instructions
Time management and ability to prioritise multiple tasks
Proactive but structured approach to task completion
Robust reliability and consistency in delivery across all projects
Team-oriented with willingness to support across functions
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📌 Retail Admin Assistant Hornsby
🏢 Creata Holdings
📍 Hornsby