The Sales Support Officer provides dedicated administrative and coordination support to the Account Manager, enabling the Account Manager to spend more time in front of clients and less time on preparation, follow-up and data entry. The role owns the administrative engine behind the account management function, covering quoting, procurement, client review preparation, CRM accuracy, agreement renewals and routine client correspondence.
Key responsibilities
Manage the Account Manager's diary, including scheduling, prioritisation of appointments and protection of time set aside for client engagement
Assist with meeting logistics, covering room and travel bookings, agendas, client confirmations and preparation of materials in advance of each meeting
Handle routine non-technical client enquiries such as billing questions, contact and site changes and general account administration, escalating anything technical to the Service Desk and anything commercial to the Account Manager
Build Quarterly Business Review packs by consolidating data from ConnectWise PSA, RMM, security and cloud platforms into the standard FOIT QBR template
Schedule the client meeting cadence in line with the engagement schedule for each account segment
Prepare quotes and proposals in Zomentum from the Account Manager's scope notes and submit them for approval before release to the client
Follow up outstanding quotes on an agreed cadence and secure client sign-off
Source vendor and distributor pricing, confirming stock availability and lead times




Raise purchase orders against approved quotes and track them through to delivery
Monitor expiry dates and identify upcoming warranty and support renewals well ahead of lapse, working to a rolling ninety day forward view
About you
Builds and maintains constructive and effective relationships with peers internally and externally
Can cultivate rapport and build trust with end users and site managers
Communicates proactively, clearly and effectively with team members, peers and management
Adapts communication content, channel and style to the audience to increase understanding and acceptance
Identifies flaws in own and others thinking and can discuss these constructively
Integrates information from a range of sources, able to see patterns and themes
Do the simple things right and consistently
Takes the time to complete a job properly
Maintains focus on scheduled task despite distractions
Manages time and workload to ensure the most important activities are prioritised and achieved
About us
FOIT Group is a leading managed IT service provider based in the heart of the Sydney CBD. Since ****, we've been here to help clients navigate IT and transform their business through creative and comprehensive technology solutions. Being a full-stack IT partner, we traverse all aspects of technology. We pride ourselves on our reputation for quality and outstanding customer service while consistently delivering the right tech fit to our clients.
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📌 Sales Support Officer (New South Wales)
🏢 FOIT Group
📍 New South Wales