Job Description
Customer Service Representative – Fishing & Outdoors
n
Customer Service Representative – Fishing & Outdoors
n
Motackle & Outdoors
n Location: Coffs Harbour, NSW
n Employment Type: Full time
n Salary:$34–$40 per hour
n
Turn Your Passion for Fishing Into a Career
n
Are you passionate about fishing and the outdoors and know your way around rods, reels, lures and tackle?
n
Motackle & Outdoors is looking for a friendly, knowledgeable and motivated Customer Service Representative to join our growing team in Coffs Harbour.
n
This is an opportunity to work in the fishing industry, help customers from all over Australia and be part of a team that shares your passion for fishing and the outdoors.
n
If you enjoy talking fishing, helping people find the right gear and providing great customer service, we'd love to hear from you.
n
About the Role
n
Working within our busy online and mail-order team, you'll be one of the key points of contact for Motackle customers.
n
Your day-to-day responsibilities will include:
n
n
Assisting customers via phone, email, live chat.
n
Providing knowledgeable advice on fishing tackle and outdoor products
n
Helping customers select the right products for their fishing needs
n
Answering product, availability and order enquiries
n
Processing customer orders accurately and efficiently
n
Assisting customers with existing orders, deliveries and general enquiries
n
Using computer systems including Microsoft Office and Retail Express pos
n
Building robust relationships with customers and providing the level of service Motackle is known for
n
n
About You
n
We're looking for someone who genuinely enjoys helping customers and has a strong interest in fishing.
n
You'll ideally have:
n
n




Good fishing knowledge and a genuine passion for the sport
n
Excellent customer service skills
n
Strong verbal and written communication skills
n
Confidence speaking with customers over the phone
n
Good computer skills and the ability to learn new systems
n
Strong attention to detail
n
The ability to work efficiently in a busy environment
n
A positive, reliable and team-focused attitude
n
A willingness to learn and expand your product knowledge
n
n
Experience That Would Be an Advantage
n
Previous experience in any of the following would be highly regarded:
n
n
Fishing tackle or outdoor retail
n
Fishing, camping, boating, diving or outdoor recreation industries
n
Customer service
n
E-commerce or online retail
n
Phone or online sales
n
Retail Express or similar retail/e-commerce systems
n
n
Don't tick every box? If you have strong fishing knowledge, a great attitude and excellent people skills, we'd still like to hear from you.
n
Why Join Motackle?
n
You'll be joining an established Australian fishing and outdoor retailer where your product knowledge and passion for fishing are genuinely valuable.
n
We offer:
n
n
$34–$40 per hour
n
Full-time employment hours
n
A friendly and supportive team environment
n
Generous staff discounts across our extensive range
n
The opportunity to work with leading fishing and outdoor brands
n
Ongoing product knowledge and industry experience
n
Career development opportunities based on your strengths and interests
n
A workplace where talking about fishing is part of the job
n
n
Interested?
n
If you're passionate about fishing, enjoy helping people and want to build a career in the fishing and outdoor industry, we want to hear from you.
n
Motackle & Outdoors – Coffs Harbour, NSW

📌 Customer Service Representative - Fishing & Outdoors (Coffs Harbour)
🏢 Motackle and Outdoors
📍 Coffs Harbour