WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our **** Strategy.
We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.
The Prospect
Are you our new Senior Digital Engagement Specialist?
We're looking for someone to:
Join this newly created team and set us up for the future
Maintain and improve WorkCover's digital content, forms and publishing activities
Own and strengthen digital governance, workflows and standards
Partner with teams across the business to turn ideas into practical solutions
Use data, insights and customer feedback to inform future digital engagement and business outcomes
Sounds like you?
Keep reading.
Great digital engagement doesn't happen by accident
This role plays a critical part in how WorkCover shows up across its digital channels.
You'll make sure our content, forms and digital experiences remain accurate, compliant and easy for customers to engage with.
You'll coordinate publishing and digital delivery activities across our website and broader digital ecosystem, ensuring work moves efficiently from request through to implementation.
You'll be the person who connects business needs with digital delivery.
Working closely with the Communications and Customer Engagement, Customer Experience, Technology and operational teams, you'll help identify opportunities, solve problems and coordinate improvements that make a real difference for customers.
You'll:
Manage digital content, forms and publishing activities across multiple digital platforms
Champion governance, standards and controls that support quality, consistency and compliance
Coordinate review, approval and publishing workflows
Analyse platform analytics to identify improvement opportunities
Support continuous improvement initiatives that reduce friction and improve customer outcomes
Monitor digital performance and provide clear recommendations to inform future priorities




You'll also provide trusted advice to stakeholders, helping balance operational needs, governance requirements and customer outcomes while ensuring digital experiences remain fit for purpose.
About You
This is a role for someone who enjoys solving problems and helping things run well.
You'll be naturally curious, highly organised and comfortable navigating complex environments with competing priorities.
You know how to ask the right questions, uncover root causes and work collaboratively to deliver practical solutions.
You bring strong stakeholder management skills, a continuous improvement mindset and the ability to influence outcomes without relying on formal authority.
Your experience includes:
Working with website content management systems with Sitecore experience desirable
Supporting digital platforms, content, forms or business-owned technology solutions
Developing or working within governance frameworks, standards and operational processes
Analysing business requirements and coordinating implementation activities
Using reporting, analytics and insights to inform decisions and prioritise work
Managing competing priorities across multiple stakeholders and workstreams
Building strong relationships across business and technology teams
You are someone who:
Sees opportunities to improve processes and customer experiences
Brings structure and clarity to complex work
Uses evidence and insights to guide decisions
Builds strong relationships and brings people together to achieve outcomes
Communicates clearly and confidently with a range of stakeholders
Enjoys learning, experimenting and continuously improving how work gets done
Most importantly,



you value being part of a team where people are capable, kind and willing to support each other while delivering great outcomes.
Why Join Us
Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working.
At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values
When you join us, you'll benefit from:
A purpose-driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
A collaborative and supportive team environment that values empathy, trust and working together
Hybrid work arrangements that support flexibility and work-life balance
Personalised learning and development opportunities to support your growth and career progression
A holistic health and wellbeing program designed to support you both professionally and personally
Study assistance to support ongoing education and professional development
You can find out more about what it's like to work with us by visiting Working atWorkCoverQld.
Applications close4pm Tuesday 6th October ****.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community.
We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.
Pre-employment checks will be conducted on all prospective employees.
This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check.
The information provided will be treated as confidential in accordance with the Information Privacy Act **** (Qld).
All permanent appointments are subject to a probationary period in accordance with our policy.
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📌 Senior Digital Engagement Specialist (Queensland)
🏢 WorkCover Queensland
📍 Queensland