Job Description
Warehouse Pick Packer & E-commerce Assistant
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La Cosmetique, a fast-growing beauty retailer and wholesaler, is seeking a capable Warehouse Pick Packer & E-commerce Assistant to join our Seven Hills team.
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This is a hands-on hybrid warehouse and e-commerce role, covering online order fulfilment, customer service, inventory management and daily warehouse operations.
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The ideal candidate will be organised, accurate and reliable, with strong English communication skills and the ability to take ownership of tasks independently.
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Please note: this is not a desk-only e-commerce position. The role requires daily hands-on involvement in picking, packing, stock handling and warehouse operations.
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About the role
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La Cosmetique, a fast-growing beauty retailer and wholesaler, is seeking a capable Warehouse Pick Packer & E-commerce Assistant to join our Seven Hills team.
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This is a hands-on hybrid warehouse and e-commerce role, covering online order fulfilment, customer service, inventory management and daily warehouse operations.
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The ideal candidate will be organised, accurate and reliable, with strong English communication skills and the ability to take ownership of tasks independently.
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Please note: this is not a desk-only e-commerce position. The role requires daily hands-on involvement in picking, packing, stock handling and warehouse operations.
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Key responsibilities
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Process, pick, pack and dispatch e-commerce / online orders accurately and efficiently
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Monitor online orders and resolve order issues, returns, exchanges and customer enquiries
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Communicate professionally with customers by email and phone
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Receive incoming stock and check quantities against invoices and delivery documents
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Maintain accurate inventory and stock records
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Conduct regular stock counts and inventory reconciliation
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Process stock adjustments and investigate stock discrepancies
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Monitor stock levels and report low stock, damaged stock or inventory issues
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Ensure stock is correctly labelled, stored and allocated to warehouse locations
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Pick and prepare B2B / wholesale and store transfer orders
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Palletise, label and prepare incoming and outgoing shipments
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Assist with stock movement and general warehouse organisation
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Maintain a clean, organised and safe warehouse environment
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Operate a forklift where required (for licensed team members)
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About you
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Strong written and spoken English is essential
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Previous experience with e-commerce / online order fulfilment
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Previous warehouse, inventory or pick-packing experience
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Good understanding of inventory and stock management
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Strong attention to detail and accuracy
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Good customer service and problem-solving skills
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Confident using computers and learning e-commerce/inventory systems
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Basic to intermediate Excel skills
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Able to prioritise tasks and work independently
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Physically capable of regular warehouse duties and moderate lifting
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Full Australian working rights
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Highly regarded
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Shopify experience
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Experience with inventory or warehouse management systems
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Forklift licence and forklift experience
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Australian driver licence
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Previous beauty, cosmetics, FMCG or retail experience
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Mandarin or Korean language skills
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Benefits
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Employee discount
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Friendly and growing team setting
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Opportunity to develop into a broader warehouse, inventory and e-commerce operations role
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Company vehicle may be available for approved work-related tasks
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📌 Warehouse Pick Packer & E-Commerce Assistant (New South Wales)
🏢 LaCosmetique
📍 New South Wales