Job Description

Respond to customer enquiries via phone, email, and online channels.

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Provide product advice and recommend suitable solutions.

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Prepare quotations and process sales orders.

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Follow up sales leads and customer enquiries.

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Support schools, government departments, businesses, and retail customers.

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Assist customers with order tracking and after-sales support.

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Work closely with our stores and warehouse teams to ensure excellent customer service.

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Maintain accurate customer records and sales information within company systems.

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Contribute to achieving team sales targets and business growth objectives.

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Key Responsibilities

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Respond to customer enquiries via phone, email, and online channels.
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Provide product advice and recommend suitable solutions.
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Prepare quotations and process sales orders.
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Follow up sales leads and customer enquiries.
n
Support schools, government departments, businesses, and retail customers.
n
Assist customers with order tracking and after-sales support.
n
Work closely with our stores and warehouse teams to ensure excellent customer service.
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Maintain accurate customer records and sales information within company systems.
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Contribute to achieving team sales targets and business growth objectives.
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About You

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Previous experience in internal sales, customer service, retail sales, or account management.
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Robust communication and relationship-building skills.
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Excellent phone manner and professional presentation.
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Highly organised with strong attention to detail.
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Ability to multitask and work in a busy workplace.
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A positive attitude and willingness to learn.
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Experience or interest in DJ equipment, Audio, Lighting, Music, Events, or entertainment technology is highly regarded but not essential.
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What We Offer

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Competitive salary package.
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Growth opportunities opportunities within a rapidly expanding national business.
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Ongoing product and industry training.
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Supportive team environment.
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Staff discounts on industry leading DJ, audio, AV and lighting equipment.
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The prospect to work in an exciting and creative industry.
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📌 Internal Sales & Customer Support Victoria
🏢 DJ City
📍 Victoria