Job Description
Hi We're Legl.
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Legl is building the operating system for up-to-date legal services.
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We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.
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Legal work is high-stake - it's regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences
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We're backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK's top 200, launched in the UK and Australia - and entering our next phase of growth.
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We Work Best When
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AI is the central-operating model: not a tool or a future plan - but the way we run.
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Decisions live with people: you're trusted to make calls and own them.
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Think deeply, execute quickly: speed and rigour, not speed or rigour.
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What You'll Do
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As a Customer Success Manager at Legl, you'll own a portfolio of law firms from the moment they sign and be accountable for getting them live, adopting Legl across the firm, and growing with us. Customer Success at Legl is a commercial function - built on a usage based revenue model, delivering a world-class launch experience, deep customer adoption and advocacy is a key revenue driver.
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You'll:
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Run launches end to end. Deeply understand our customer problems and objectives, and take newly signed firms from contract to live and using Legl in day-to-day operations. Setting clear milestones, building relationships and advocacy,



and delivering value against the problems facing our law firms.
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Drive adoption and growth. Deliver expansion motions across our firms; delivering deep value adoption, increasing time to value and expanding via upsell & cross sell motions.
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Lead change inside the firm. Embed yourself as a trusted partner to our firms, enabling genuine change management across how our firms operate and modernise their processes.
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Feed what you learn back into Legl. You'll see patterns across firms before anyone else. Create GTM & Product feedback loops which help iterate upon how Legl continues to expand into a new region.
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This Role Is a Great Fit If You...
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Have run customer launches or implementations for a B2B SaaS product and have a view on why some land and some failed.
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Have carried a number: expansion, net revenue retention or similar, and you're comfortable navigating commercial conversations.
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Genuinely change how your firms operate - not just training on a tool, but real change management within ways of working.
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Enjoy the scrappy, agile nature of an early-to-market scale-up; navigating ambiguity, taking ownership, learning and iterating quickly.
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This Role Is Not a Great Fit If You...
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See customer success as keeping customers happy or a renewal mechanism - rather than getting them to results.
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Want a fully built playbook. We have good foundations and a lot still to shape, and you'll be expected to help build it, not wait for it.
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Would rather manage the relationship than challenge how a firm actually works day to day and drive meaningful impact.
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📌 Customer Success Manager (New South Wales)
🏢 Samaipata
📍 New South Wales