Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, 7 spacious function rooms along with restaurant Twenty One Fifty and lobby bar, located in the heart of Parramatta.
Holiday Inn Parramatta is part of IHG® Hotels & Resorts and is one of the world's leading hotel companies, with hotels across more than 100 countries.
The moment a guest steps into our hotel, they walk into a genuinely memorable experience.Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team.
Duty Manager
The moment a guest steps into our hotel, they walk into a genuinely memorable experience. Reporting to the Front Office Manager, you will oversee daily operations, ensuring our high standards of service are consistently met. You will lead a talented team, handle guest inquiries, and resolve any issues that arise.
Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team. The Hotel Duty Manager is dedicated to providing a memorable experience and create that connection with our guests, at every stage of their stay.
In this role you will:
Manage and support the Front Office Team ensuring that guest expectations are met.
Manage the hotel operation in the absence of the General Manager.
Lead by example when attending to guest requests.




Take initiative to ensure that interactions with our guests are positive and productive.
Handle guest requests, inquiries and complaints professionally and promptly.
Ensure that procedures relating to Front Office are completed in line with agreed standards
Oversee and coordinate all arrivals and departures including special guests and VIP's.
Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
Being responsible for the health and safety of all patrons, guests and staff members.
Qualifications and requirements
Minimum 1 year experience as a Duty Manager or similar role
A passion for delivering exceptional guest service with a positive and qualified attitude
Excellent communication, attention to detail, problem-solving, and leadership skills
High level of computer literacy –Excel and Opera experience
RSA and First Aid qualifications or be willing to obtain
Be available for a variety of shifts over 7 days availability, 7am-3pm, 3pm-11pm.
You must live in Australia and have permanent work rights.
Employee Benefits
Paid birthday leave
global IHG employee discount program
complimentary meals on shift
positive working environment
development opportunities and career progression.
Close to public transport
on site parking available.
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📌 Duty Manager (Sydney)
🏢 Holiday Inn
📍 Sydney