Job Description
Northline is an Australian-owned, global logistics business with an industry-leading national network and an international reach spanning more than 100 countries.
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Whether our customers' freight is moving between major international cities, regional centres, or remote communities, Northline delivers tailored logistics solutions backed by reliability, expertise, and exceptional customer service.
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At Northline, our people are one of our greatest assets. As a progressive family-owned business, we are proud of our achievements and committed to recognising and rewarding individuals who consistently contribute to our success.
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About the Role
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As the Administration Manager, you will lead and oversee the administrative functions that support our freight operations, ensuring efficiency, compliance, service excellence, and continuous improvement across the business.
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This role requires a strategic and hands‐on leader who can effectively manage people, processes, and performance while fostering strong relationships with customers, operational teams, and key stakeholders.
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Working closely with cross‐functional teams, you will identify opportunities to enhance operational effectiveness, improve customer outcomes, and drive a culture of accountability, collaboration, and high performance.
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Key Responsibilities
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Lead, mentor, and develop the administration team, promoting engagement, capability development, and continuous improvement.
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Manage and coordinate all administrative activities supporting freight operations to ensure efficient and effective service delivery.
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Partner with operational leaders to identify process improvements that enhance productivity, customer experience, and business performance.
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Analyse operational and administrative data to support decision‐making, resource planning, and performance outcomes.
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Ensure compliance with company policies, procedures, and regulatory requirements.
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Maintain high standards of customer service, ensuring prompt and professional resolution of customer and stakeholder enquiries.
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Drive a culture that reflects Northline's commitment to safety, quality, and customer satisfaction.
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Support workforce planning, training, and succession development initiatives within the administration team.
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Foster strong cross‐functional relationships to ensure seamless communication and collaboration across the business.
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About You
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To be successful in this role, you will bring:
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Demonstrated leadership experience within a transport, logistics, supply chain, or operational administration environment.
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Strong operational and commercial awareness, with the ability to balance customer expectations, business priorities, and team performance.
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Exceptional communication and stakeholder management skills,



with the ability to influence and build strong working relationships across all levels.
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Proven ability to analyse information, identify opportunities, and implement practical solutions that improve business outcomes.
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Strong organisational and planning capabilities, with the ability to manage competing priorities in a rapid‐paced environment.
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A customer‐centric mindset with a commitment to delivering exceptional service and achieving positive outcomes.
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Experience leading, coaching, and developing teams to maximise engagement and performance.
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Well‐developed problem‐solving and decision‐making skills, particularly in time‐sensitive and high‐pressure situations.
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Advanced proficiency in the Microsoft Office Suite and strong systems capability.
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Qualifications in Business Administration, Supply Chain, Logistics, Transport, or a related discipline will be highly regarded.
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Why Northline?
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At Northline, we are committed to creating an environment where our people can thrive. You'll join a business that values innovation, accountability, collaboration, and continuous improvement while providing opportunities for professional growth and career development.
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If you are an experienced leader looking to make a meaningful impact within a dynamic and growing logistics organisation, we'd love to hear from you.
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Northline is committed to providing a safe workplace for all employees. Successful applicants will be required to complete a pre‐employment medical, including a drug and alcohol screen, and a police clearance.

📌 Administration Manager (New South Wales)
🏢 Northline
📍 New South Wales