Job Description
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Provide information and referral to clients at reception in person, and via phone and email
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Triage and refer clients to appropriate internal and external services at reception
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Respond to general enquiries
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Maintain bilingual information hub with relevant and up to date information to support clients
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Maintain a referrals database with relevant and up to date information to support clients and staff
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Manage sessional services as required, including making appointments and sending information to relevant persons
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Manage the registration of clients to sessions and centre activities
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Record and enter statistics
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Maintain staff movement system
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Provide clients with access to centre facilities, such as photocopying and fax
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Undertake supervision and support of volunteers
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Undertake administrative tasks related to the role,



eg statistical collection, referral notes, etc.,
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Partake in agency events such as open days, refugee week events, families events, annual general meeting
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Partake in regular supervision and support processes
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Undertake other duties as requested by management
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Category
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Migrant Services
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Commitment
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Regular - more than 6 months
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Type Of Work
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Administration & Office Management,
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Time Required
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One to three days per week - Wed/ Thurs /Friday 9am - 5pm each day. Availabilities can be negotiated
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Training
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Must participate in WHS induction and workplace orientation, as well as on going training once per month.

📌 Admin/ Front Desk Officer (New South Wales)
🏢 Mount Druitt Ethnic Communities Agency
📍 New South Wales