Service & Warranty Manager
Lead the customer experience after the sale | Cub Campers | Sydney
North Rocks, Sydney
Full-time | $100K–$120K + Super
Love solving problems, running a busy workshop and exceeding customer expectations?
Cub Campers is looking for an experienced
Service & Warranty Manager
to take charge of our Sydney aftersales operation.
This is not a back-office admin role.
You'll be the person who
owns the customer experience after delivery
, controls the booking schedule and makes sure service, repairs and warranty work get done properly — and on time.
If you thrive in a fast-moving workshop environment, understand technical products and know how to balance customer expectations with workshop productivity, this could be the role for you.
What you'll be doing
You'll take control of the day-to-day service and warranty operation for Cub Campers Sydney.
That means:
Owning the customer relationship from the first call through to job completion
Running the workshop schedule and keeping jobs moving
Managing bookings, technician workloads and daily job flow
Making sure parts are organised before the customer arrives
Keeping customers informed — especially when things don't go to plan
Opening, costing and closing job cards accurately
Working closely with technicians and the Parts Interpreter to keep the workshop running efficiently
Preparing and lodging warranty claims with the required evidence and documentation
Coordinating approved warranty repairs and keeping customers updated
Identifying workshop bottlenecks before they become customer problems
Driving quality, productivity and first-time fixes
Reporting on workshop performance, open cases and warranty costs
The goal?
A well-run workshop. Jobs completed when promised. Customers who know someone is taking ownership of their concerns.
Who we're looking for




You might currently be a:
Service/Warranty Advisor
Workshop Supervisor
Service Advisor
Service/Warranty Coordinator
You'll ideally come from the
RV, automotive, marine, truck or heavy equipment industry
and understand what it takes to manage customers, technicians and a busy booking diary at the same time.
You don't need to know everything about Cub Campers on day one — but you do need to be technically capable, organised and confident dealing with people.
You'll bring:
Experience managing workshop bookings and schedules
Solid customer warranty/service and communication skills
The ability to stay calm and organised under pressure
Sound technical knowledge of
12V and 240V electrical, gas, water, brakes and chassis systems
Experience preparing warranty claims and supporting documentation
A working knowledge of Australian Consumer Law
The confidence to have difficult conversations while maintaining the customer relationship
Strong organisational and administrative skills
Bonus points for:
A trade background in automotive, RV or auto-electrical
Experience with workshop management, ERP or DMS systems
Experience using Odoo
Why Cub Campers?
Cub Campers is an iconic Australian outdoor brand with a proud history of helping Australians get out and explore.
This is an opportunity to take ownership of a critical part of our business and genuinely make an impact.
You'll have the chance to:
Lead and improve the Sydney service and warranty operation
Work directly with customers and make a real difference to their experience
Manage and support a workshop team
Improve systems, workflow and workshop performance
Be part of a passionate Australian outdoor brand
Ready to take ownership?
If you're a strong service/warranty professional who enjoys solving problems, leading people and delivering great customer outcomes, we'd love to hear from you.
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📌 Service & Warranty Manager (New South Wales)
🏢 Cub Campers
📍 New South Wales