Job Description
Shape better injury management outcomes across NSW and the ACT
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We're looking for an experienced Regional Manager, Injury Assist NSW/ACT to lead our workers' compensation and injury management function across NSW and the ACT.
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This is a key leadership role responsible for overseeing compliance with ISS's NSW self-insurance licence, managing our ACT insured arrangements, and driving early intervention, sustainable return-to-work outcomes and financially responsible claims management.
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You'll lead and develop the NSW/ACT Injury Assist team while partnering with operational leaders, HSEQ, HR, Finance, regulators and external service providers. With a combination of technical expertise, commercial thinking and strong people leadership, you'll help deliver positive outcomes for our people and the business.
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What you'll do
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In this role, you will:
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Lead the day-to-day operations and performance of the NSW/ACT Injury Assist team, including workload allocation, portfolio oversight, capability development and performance conversations.
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Develop, implement and review workers' compensation strategies across NSW and the ACT.
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Maintain compliance with the NSW self-insurance licence and relevant legislative, regulatory, accreditation and reporting requirements.
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Oversee ACT insurance arrangements and work closely with the insurer to progress claims and achieve commercially sound outcomes.
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Provide expert technical guidance on complex claims, injury management, return to work, disputes, litigation and settlement negotiations.
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Champion early reporting,



early intervention and safe, sustainable return-to-work practices.
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Partner with HSEQ, HR, Finance and operational leaders to develop effective claims strategies and strengthen safety and risk management.
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Use claims data and reporting to identify trends, provide meaningful insights and support informed decision-making.
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Develop and deliver workers' compensation, injury management and return-to-work training across the business.
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Manage relationships and performance across insurers, legal advisers, rehabilitation providers and other service partners.
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Represent ISS during regulatory audits and reviews, industry forums, court proceedings and settlement discussions as required.
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Identify and implement opportunities to continuously improve claims, injury management, reporting and team processes.
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What you'll bring
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You'll be an accomplished workers' compensation or injury management professional who combines strong technical expertise with the ability to lead people and influence stakeholders.
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You will ideally have:
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At least five years' experience in workers' compensation, including early intervention, injury management and return to work.
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Demonstrated experience leading and developing a claims or injury management team.
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Experience working within a self-insurance environment, including regulatory compliance, audits and licence requirements.
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Comprehensive knowledge of NSW and ACT workers' compensation legislation, regulatory requirements and guidelines.
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Experience managing complex claims and working with insurers, regulators, legal advisers, medical professionals and rehabilitation providers.
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Strong leadership, communication, stakeholder management and organisational capability.
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Sound analytical skills with the ability to turn claims data into practical business insights.
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An understanding of medical terminology and its application to injury management and return-to-work planning.
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Proficiency with Microsoft Office, claims management systems and business reporting tools.
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A relevant tertiary qualification in allied health, rehabilitation, insurance, business or a related discipline.
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A current driver's licence and the flexibility to travel as required.
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Why this role?
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This is an opportunity to take ownership of an important regional function and make a tangible difference to how workplace injuries and claims are managed.
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You'll have the prospect to influence strategy, develop a specialist team, work closely with senior operational stakeholders and help create better outcomes for injured employees while supporting strong commercial, safety and compliance outcomes for the business.

📌 Regional Injury Assist Manager (New South Wales)
🏢 ISS Global
📍 New South Wales