Operations & Administration Support Specialist
The Opportunity
An exciting opportunity has arisen for an
Operations & Administration Support Specialist
to join a national Resolutions, Recoveries & Disputes team.
Supporting a high-performing practice that acts for banks and financial institutions, you will play a key role in ensuring matters are opened, managed and progressed efficiently. Working across a variety of operational and administrative functions, you will assist with workflow coordination, matter management, client requests, reporting and document processing while supporting legal teams nationally.
About the Firm
Our client is a national legal services organisation that combines legal expertise, technology and operational excellence to deliver streamlined solutions for enterprise clients across Australia.
With a strong focus on innovation and process improvement, the business manages complex, high-volume matters in a fast-paced environment. The organisation is known for its collaborative culture, commitment to professional development and investment in technology-driven legal service delivery.
About the Role
As an Operations & Administration Support Specialist, you will:
Monitor and manage team inboxes, distributing instructions and responding to queries and requests
Review and respond to client administrative enquiries
Conduct conflict searches and open new matters across multiple systems
Maintain file management systems, portals and matter records
Monitor process server updates and maintain portal information
Process bulk notice instructions and prepare associated documentation
Conduct title searches and quality-check information




Generate and collate documents for service and post
Run daily reports and complete data reconciliation tasks
Assist with daily, weekly and monthly reporting requirements
Manage service and postal records
Undertake e-filing of court documents
Attend physical settlements as required
Provide general operational and administrative support to the wider team
About You
You will ideally have:
Previous administration, legal administration or operations support experience
Strong organisational skills and the ability to manage competing priorities
Excellent attention to detail and commitment to accuracy
A proactive and solutions-focused approach
Strong communication and stakeholder management skills
The ability to work effectively within a high-volume environment
Experience using Microsoft Office, particularly Excel
The ability to meet deadlines and work efficiently under pressure
A positive attitude and willingness to learn
Experience within legal, financial services or professional environments will be highly regarded
Why Join?
Join a national team supporting major financial institution clients
Work in a quick-paced and technology-enabled environment
Exposure to complex, high-volume matters and operations
Genuine career progression and development opportunities
Flexible and hybrid working arrangements
Generous parental leave benefits
Study assistance and ongoing learning support
Employee assistance program
Annual wellbeing initiatives and health programs
Daily breakfast and corporate discounts
Regular social, sporting and team events
Collaborative and supportive team culture with a strong focus on employee wellbeing and success
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📌 Operations & Administration Support Specialist (New South Wales)
🏢 empire group
📍 New South Wales