Job Description
Customer Service and Stock Control Officer
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Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia. We require a well presented and highly motivated person to be based at our Newcastle Office based in Beresfield, NSW.
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We are seeking a reliable, organised Customer Service and Stock Control Officer to join our team. This is a varied role combining internal sales, customer service, invoicing, stock control and order fulfilment.
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The successful applicant will help ensure customer orders are processed accurately and efficiently—from initial enquiry through to packing, freight and delivery.
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Key responsibilities
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Respond to customer enquiries by phone, email and in person
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Provide product information, pricing and availability
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Prepare quotations and process tooling sales
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Enter and maintain customer orders in the company system
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Prepare invoices, credit notes and related documentation
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Monitor stock levels and maintain accurate inventory records
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Receive, check and store incoming stock
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Pick, pack and label customer orders accurately
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Arrange freight and coordinate deliveries with carriers
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Follow up on back orders, deliveries and customer queries
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Liaise with suppliers, freight companies and internal staff
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Maintain a clean, organised and safe work area
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Follow company procedures, workplace health and safety requirements, and quality standards
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Perform other general sales, administration and warehouse duties as required
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About you
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You will ideally have:
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Experience in internal sales, customer service, administration, warehousing or logistics
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Strong attention to detail and accurate data-entry skills
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Valuable telephone and written communication skills
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Experience with invoicing, stock control or order processing
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The ability to prioritise tasks and meet deadlines
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A practical, hands-on approach to packing and dispatch
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Good computer skills and the ability to learn new software
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A professional and friendly manner
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The ability to work independently and as part of a small team
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Experience in tooling, engineering supplies, manufacturing, hardware or a related industry would be advantageous but is not essential.
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Key skills and attributes
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Customer-focused and approachable
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Highly organised and dependable
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Accurate and detail-oriented
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Efficient under pressure
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Proactive and willing to assist across different areas of the business
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Physically capable of packing and handling orders safely
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Professional when dealing with customers and suppliers
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What we offer
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A varied and hands-on role
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A supportive team environment
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Opportunities to develop product and industry knowledge
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This position is Monday - Friday 8.45am - 5pm

📌 Customer Service And Stock Control Officer (New South Wales)
🏢 Multicam Systems
📍 New South Wales