Job Description

Must Have Skills (Top 3 technical skills only) *

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Nice to have skills (Top 2 only)

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Problem analysis and resolution
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Communication and Collaboration Skills Robust ability to work collaboratively with crossfunctional teams, including superannuation experts and other software developers, to deliver highquality solutions.
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Detailed Job Description:

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experienced Senior Service Integration & Service Delivery Leader to oversee mission-critical, high-availability services within regulated enterprise environments. The role will be responsible for leading Service Delivery Managers and multi-vendor SIAM teams, ensuring operational excellence across Incident, Problem, Change, Release, Monitoring,



and Vulnerability Management. The successful candidate will drive service stability, major incident management, continual service improvement, SLA/XLA governance, and service transition activities while leveraging AI, automation, and up-to-date cloud technologies to optimize service delivery and business outcomes. Robust stakeholder management, leadership of complex service ecosystems, ITIL expertise, and a proven track record of delivering measurable operational improvements are essential.

📌 Lead Consultant Stakeholder Management Victoria
🏢 XPT Software
📍 Victoria