We are seeking a hands-on AV Service Technician to join our team delivering commercial audio-visual systems across a range of environments including corporate offices, meeting spaces, and collaboration environments.

This role is primarily focused on service support and commissioning of AV systems, assisting clients with troubleshooting, maintenance, and system optimisation once installations are complete.

In addition to service work, the role may also include involvement in AV install tasks, working alongside our Install teams. This position suits someone who is a natural problem solver, proactive with their time & effort, enjoys being part of a team but can also work autonomously.

Key responsibilities
Manage incoming enquiries & client communications, to respond in an effective & timely manner
Attend service and support callouts to diagnose and resolve AV faults
Perform preventative maintenance and system health checks
Troubleshoot AV, control and basic network issues
Provide client assistance and basic user guidance when required
Document service work and maintain record keeping & job tracking
Provide remote troubleshooting and coordinating onsite service callouts with customers




Assist with system configuration, testing and commissioning
Install commercial AV systems including displays, projectors, speakers, control systems, cameras and conferencing systems
Run and terminate AV cabling including HDMI, Cat6, speaker cable and control wiring

About you
Experience installing commercial AV systems
Understanding of AV signal flow (audio, video and control)
Ability to read AV schematics and installation drawings
Experience with AV equipment racks and structured cabling
Basic networking knowledge (IP addressing, switches, VLAN concepts beneficial)
Strong troubleshooting and fault-finding ability
Valuable communication skills when working with clients and internal teams
Current driver's license
Experience with platforms such as Q-SYS, Crestron, Extron, Biamp, or similar (desirable)
Structured cabling or electrical experience (desirable)
Work on modern commercial AV deployments
Exposure to leading AV and collaboration technologies
Supportive technical team workplace
Prospect to develop into senior technical roles
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📌 Av Service Technician New South Wales
🏢 AV Media Systems
📍 New South Wales