Job Description
PIL Australia is a dynamic Shipping Agency business, representing carriers Pacific International Lines (PIL) and Mariana Express Lines in Australia.
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Part of the Singapore-based PIL Group, Mariana Express Lines focuses on niche regional trades across Asia-Pacific, including Australia, Southeast Asia, and the Pacific Islands, offering reliable services with fast transit times.
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At PIL Australia, we believe our people are key to our success. You'll join a supportive team workplace where you are encouraged to grow, develop, and take ownership of your role.
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About the Role
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We have a fantastic opportunity for an enthusiastic and driven Import Customer Service Officer to join our National Import Team, based in our Melbourne office.
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You will join a friendly and supportive team with a wealth of industry experience, providing exceptional service and support for import shipments. As a key point of contact for our customers, you will build and maintain robust relationships, assist with enquiries, and deliver a high standard of service throughout the import shipment lifecycle. The team is dedicated to delivering outstanding service and will support your skilled growth and career development.
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This role would suit someone with sea freight import experience who enjoys working in a fast-paced environment and takes pride in delivering responsive and reliable customer service.
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To be successful in this role you will:
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Have experience working in imports (or exports) within shipping or freight forwarding
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Be an excellent communicator over email and phone
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Have a passion for delivering world-class customer service.
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Be well organised and adept at managing your time
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Have experience in meeting deadlines whilst maintaining a strong attention to detail.
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Enjoy working both in a team and independently
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Have basic computer skills and experience with Microsoft Office 365.
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Have a general interest and knowledge of the shipping and logistics industry. Prior experience in the Australian / New Zealand shipping industry is highly desirable, but not essential!
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Working with PIL Australia
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Your success is important to us.
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When you join the PIL Australia team, we invest in your development and recognise your contributions.
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In addition to joining a friendly and supportive team, we offer:
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Competitive salary package
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Hybrid working (up to 2 days working from home)
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Mental health and wellbeing support program
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Nationwide retail discount and reward program
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Access to professional development tools
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Employment with PIL Australia is subject to the satisfactory outcome of a Nationally Coordinated Criminal History Check (NCCHC) Police Check.

📌 Import Customer Service Officer (Victoria)
🏢 PIL Australia
📍 Victoria