We are seeking an experienced
Operations & Compliance Manager
to oversee day-to-day operations across our SIL services while leading quality, compliance, risk and continuous improvement.
This is a hands-on role, working
4 days in office and 1 day hybrid
, primarily across
Campbelltown and Penrith
, with occasional interstate travel to TAS, QLD and VIC.
Key Responsibilities
Operations & Leadership
Oversee daily SIL operations, rosters, staffing and service delivery.
Support Managers, Team Leaders and senior support staff.
Conduct site visits and address operational issues.
Ensure consistent, high-quality service delivery across locations.
Quality & Compliance
Manage the organisation's NDIS quality and compliance framework.
Ensure compliance with NDIS Practice Standards, Code of Conduct and Commission requirements.
Maintain NDIS registration, policies, procedures and quality systems.
Conduct internal audits and prepare for NDIS audits and re-certification.
Monitor regulatory changes and report compliance outcomes to management.
Oversee incident, complaint and reportable incident processes.
Manage restrictive practice reporting and compliance.
Monitor WHS, risks and safeguarding across all locations.




Support Managers and Team Leaders with incident and risk management.
Lead quality improvement initiatives and corrective actions.
Identify compliance gaps and implement practical solutions.
Standardise processes and documentation across services.
Support staff training and promote a culture of quality, safety and continuous improvement.
About You
You will have:
Minimum
3 years' experience with an NDIS provider
in operations, quality or compliance.
Strong knowledge of NDIS Practice Standards, Code of Conduct and regulatory requirements.
Hands‐on experience with
PRODA, incident management and NDIS audits
.
Experience with restrictive practices and mandatory reporting.
Strong leadership, communication and problem‐solving skills.
Relevant tertiary qualification is desirable.
Current NDIS Worker Screening Check or willingness to obtain.
Current driver's licence and ability to travel between sites and interstate when required.
What We Offer
$100,000–$120,000 + super.
4 days on-site / 1 day hybrid.
Supportive, purpose-driven team.
Opportunity to shape operations, compliance and quality systems.
A senior role with genuine impact on participant outcomes.
#J-*****-Ljbffr

📌 Ndis Operations & Compliance Manager (Sydney)
🏢 Support Network
📍 Sydney