We are looking for an organised and confidentTraining & Customer Support team memberto join our beauty equipment wholesale business.
This is an in‐house casual role focused on developing our customer training systems, creating professional training resources, supporting customers and ensuring customers purchasing beauty equipment receive clear, consistent and skilled education.
The role is approximately20 hours per week across 3 daysand would suit someone who is highly computer literate, confident creating digital content and comfortable communicating directly with customers.
Key Responsibilities
Training Manuals & Resources
Create and maintain professional training manuals for beauty equipment and machinery
Develop step-by-step operating guides, treatment protocols and customer resources
Update existing manuals when equipment, procedures or information changes
Create visually professional training documents using Canva
Work with our team to turn technical information into easy‐to‐understand customer training
Maintain organised digital records of all training documentation
Online Training Platform
Assist with building and maintaining our online customer training platform
Upload training manuals, videos, quizzes and supporting resources
Organise training modules into explicit customer learning pathways
Keep training content current and ensure customers have access to the correct resources
Assist with developing certificates and completion processes
Identify areas where training can be improved or simplified
Customer Training & Liaison




Communicate with customers who have purchased beauty equipment
Assist customers with accessing and completing their training
Coordinate training appointments where required
Follow up customers to ensure training has been completed
Answer general equipment and training questions within the scope of the role
Liaise with our sales, technical and customer service teams when additional assistance is required
Maintain qualified and friendly communication with customers before and after training
Content & AI
Use ChatGPT and other AI tools to assist with drafting, organising and improving training content
Use Canva to create professional manuals, presentations, certificates and training resources
Assist with scripts and content for equipment demonstration and training videos
Review AI‐generated material carefully for accuracy, clarity and consistency before publication
Skills & Experience
The successful applicant will ideally have:
Strong computer literacy and confidence learning new software
Good Canva skills
Good working knowledge of ChatGPT and AI tools
Strong written English and attention to detail
Excellent organisation and time‐management skills
Confidence speaking with customers by phone, email and in person




Ability to take technical information and turn it into clear, simple instructions
Ability to work independently and take ownership of projects
Professional presentation and communication skills
Experience with online learning platforms, training systems or CRM software would be advantageous
Experience within the beauty, aesthetics, salon, training or equipment industry would be highly regarded, but is not essential for someone with strong digital and communication skills.
About the Role
Employment: Casual
Hours: Approximately 20 hours per week
Days: Approximately 3 days per week
Location: In‐house position
This is not a work‐from‐home position.
We are looking for someone who can work closely with our equipment, sales and technical teams to develop a professional training system for our customers.
The Person We're Looking For
We are looking for someone who is proactive rather than someone who needs every task mapped out for them.
You should be comfortable being given information about a piece of equipment, researching and organising that information, working with the relevant team members, and turning it into a polished training manual or online training module.
You will need to be confident using technology, comfortable with AI, have a good eye for presentation and be able to communicate professionally with customers.
This role has the opportunity to become an important part of how we deliver training and ongoing support to customers across our beauty equipment range.
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📌 Training & Customer Support (Gold Coast)
🏢 Organic Skin
📍 Gold Coast