Job Type: Permanent position | Full time position
Job Description
Job Title : Hostel Manager About the Client : City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young professional residents seeking a safe, secure and luxurious living workplace near QUT, RBWH and UQ Herston.
City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities. Duties and responsibilities will include:
Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex
Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements
Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities
Supervises, trains and manages staff, ensuring high performance and consistent service delivery
Plans budgets and authorises expenditure, ensuring productive and cost effective operations
Keeps accurate administrative records, including occupancy, maintenance logs,



compliance documentation and financial records
Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships
Handles guest enquiries and complaints, ensuring professional resolution and high service standards
Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades
Ensures the property remains clean, well maintained and guest ready at all times
Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols
Skills and Experience: Diploma of Leadership and Management or equivalent industry experience
Minimum 3+ years' experience in a management or leadership role within accommodation, hospitality or facilities based environments
Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards
Strong leadership, organisational and staff management capability
Excellent communication, interpersonal and stakeholder management skills
Ability to manage guest enquiries and complaints professionally
Strong administrative, record keeping and compliance skills
Effective problem solving and decision making ability
Self motivated, able to work independently and take initiative
Ability to manage multiple priorities and meet operational requirements
Salary : $78,000-$85,000 / year +superannuation
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📌 Hostel Manager (Queensland)
🏢 365 Talnet
📍 Queensland