Full time | $110,000 + super
Resident Experience Manager
Pathways Health Management | Cronulla, Sydney NSW
Full-time | $110,000 + super
Make a Meaningful Difference in the Lives of Our Residents
At Pathways Health Management, we believe aged care should be more than providing care — it should be about creating an environment where residents feel
valued, respected, connected and truly at home
.
We are looking for a passionate and highly capable
Resident Experience Manager
to lead the resident journey at our Cronulla residence and help us deliver an exceptional standard of service.
This is an opportunity for someone who combines
genuine care with strong leadership
, has a passion for hospitality and service excellence, and enjoys creating memorable experiences for residents and their families.
What's in it for you?
$110,000 + superannuation
An opportunity to
shape and elevate the resident experience
in a premium aged care environment
Paid training and leadership development opportunities
Access to scholarships and professional development initiatives
Reward and recognition programs
Mental health and wellbeing resources
Staff events, conferences and organisational initiatives
A supportive environment where your ideas and leadership can make a real difference
Your Role
As the
Resident Experience Manager
, you will be the key point of contact for our residents, families,



representatives and visitors.
You will oversee the resident experience from
admission through to discharge
, ensuring every interaction reflects our commitment to service excellence and the Pathways luxury residence standards.
You will lead and coordinate:
Resident enquiries, admissions and settling-in experiences
Resident liaison and personalised support services
Dining and hospitality experiences
Housekeeping and maintenance request services
Resident discharge and transition experiences
Special occasions, celebrations and milestone events
Resident and family feedback and enquiries
Complaints management, resolution and escalation
Coordination of personalised services that enhance residents' quality of life
You will work closely with our
Administration, Catering, Housekeeping and Laundry teams
, providing leadership, direction and support to ensure a consistent and exceptional resident experience across the residence.
What You'll Bring
We are looking for someone who is
professional, warm, confident and genuinely passionate about people
.
You will ideally bring:
Relevant tertiary qualifications and experience in areas such as
hospitality, tourism, events, leadership, customer service, sales or a related discipline
Experience in
aged care and/or health administration
is highly desirable
#J-*****-Ljbffr

📌 Residential Experience Manager (Sydney)
🏢 Pathways Health Management
📍 Sydney