HousingFirst is an award-winning, independent, not-for-profit organisation leading the way in how community housing is designed, financed, built and managed. By developing innovative partnerships and investment opportunities, HousingFirst creates beautiful homes for residents who pay rent within their means, minimising financial stress and giving them prospect to achieve a higher quality of life.
With 35 years of financial, property development, tenancy, asset management and community development experience, we are in an exciting growth phase with the significant planned expansion of our property portfolio.
The Position
Housing Officers provide professional and responsive tenancy management services in accordance with HousingFirst policies and procedures and relevant legislation and regulatory frameworks, while upholding and strengthening the integrity of HousingFirst's vision, mission, values and strategic direction.
Housing Officers are responsible for effectively managing a portfolio of properties and tenancies to support positive housing outcomes.
Responsibilities
Build strong renter relationships to support successful tenancies and community cohesion
Advise customers on housing options and assess their needs
Maintain effective partnerships with community housing groups, agencies and government
Identify tenancy risks early and refer renters to appropriate support services
Process eligible customers for appropriate registration lists
Manage complaints efficiently in line with HousingFirst policy and procedure
Work with colleagues to maintain safe, clean and cohesive communities




Maintain accurate service delivery records and file notes
Explain relevant policies and procedures clearly and accurately
Support Client Services rostered duties, including responding to tenancy enquiries
As our ideal candidate you will have:
Relevant tertiary qualification or housing/real estate sector experience
Practical knowledge of the Residential Tenancies Act **** (Vic) and VCAT
Understanding of social housing, housing insecurity and homelessness
Tenancy management experience in private, public or community housing
Experience working compassionately with diverse clients, including people with complex needs
Strong organisational skills and ability to manage competing priorities
Commitment to HousingFirst's mission and values in all work and relationships
To be considered for this opportunity you must have full Australian working rights, A Victorian Drivers License, A National Police Check and a Victorian Working with Children's Check will also be required for the preferred candidate.
If you have any questions around the role, please reach out to ******
HousingFirst acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Aboriginal and Torres Strait Islander cultures: and to Elders both past and present. We are committed to the principles of social inclusion and aim to ensure that our workplaces, policies and services treat every person with respect and dignity, regardless of their gender identity, sexual orientation, ability, cultural background, ethnicity or religion.
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📌 Housing Officer (Melbourne)
🏢 Housingfirst
📍 Melbourne